Self-Tour Coordinator — Job Description Position Summary: The Self-Tour Coordinator is responsible for managing and supporting prospective renters or buyers who use the company’s self-guided tour system. This role ensures smooth scheduling, verifies guest information, provides timely assistance, and maintains a positive touring experience from start to finish. ⸻ Key Responsibilities 1. Tour Scheduling & Management • Schedule and confirm self-guided tours for prospects. • Verify guest identity and eligibility before granting access. • Coordinate access codes, smart-lock permissions, and tour windows. 2. Customer Support • Serve as the main point of contact for prospects during their tour. • Answer questions about the property, amenities, neighborhood, and application steps. • Provide quick solutions for lock issues, late arrivals, or technical difficulties. 3. Property Readiness • Ensure the home is clean, staged, and ready for tours. • Document the condition of the property before and after self-tours. • Report issues such as damages, maintenance needs, or safety concerns.