TransWorld Network Communications. is looking for individuals who have the ability to excel in a fast-paced, high-growth company. We are continuing our transition from a highly successful long distance carrier to an even more successful provider of wireless and fiber internet solutions for both residential and commercial customers throughout our service area.

We are currently seeking: Scheduling & Dispatch Specialist

As a Scheduling & Dispatch Specialist you can expect.

• Paid training to gain product knowledge and understanding of call handling procedures.
• An engaging work environment allowing you to interact with your supervisors.
• Opportunity for development in a growing company.
• To be a part of a family-oriented, results-driven organization

A successful Scheduling & Dispatch Specialist will demonstrate:

Essential Job Duties Include:

• Provide knowledge, resources and information to different areas of the company.
• Address customers concerns accurately and timely.
• Accurately map and coordinate Field Technicians days.
• Show a comprehensive knowledge of products and services.
• Complete administrative tasks.

• Answer Scheduling calls from sales, Support and Field Service.
• Provide sooner dates and open appointments for Team Members.
• Communicate with customers, Field Technicians, and Field Service Management.
• Verify and Dispatch the schedule for the next business day.
• Reschedule appointments as needed.

Preferred Skills:

• Energetic, friendly, and positive attitude.
• Able to collaborate well on a team.
• Values and exhibits exceptional customer service.
• Excellent written and verbal communication.
• Able to prioritize and use time efficiently – Excellent multi-tasker.
• Self-directed and motivated. Able to work independently with little supervision.
• Results driven.
• Strong organizational and Analytical skills.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Dispatching: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: Remote

Looking for remote jobs near your area? At Yulys, thousands of employers are looking for exceptional talent like yours. Find perfect job now.