The Retail Operations/Associate Store Manager collaborates with in-store and corporate teams managing day-to-day retail operations to ensure the teams can deliver an elevated customer shopping experience. This will include specific responsibilities in the areas of Sales, Systems Operations, Loss Prevention, Repair and Maintenance, General Operations and Inventory Control. The Retail Operations/Associate Store Manager is also responsible for collecting and analyzing KPIs, customer flow and behavior to present reports to senior management which will be used to continuously improve store performance.

Essential Duties and Responsibilities include the following: Other duties may be assigned.

- Develop, monitor and analyze scheduling/payroll, repair and maintenance, store supplies, and sales performance metrics. Present data reports to Corporate management with recommendations for improving operational and sales excellence.

- Assist General Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance; ensure execution and adherence of Company policies and standards set forth in Company handbook and Policy and Procedure Manual.

- Partner with cross-functional departments to field questions.

- Maintain overall facility cleanliness and appearance to the level and expectation of a first-class flagship.

- Responsible for the repair and maintenance of the facility, including but not limited to: sourcing, scheduling and overseeing service, repair and custodial vendors.

- Ensure all store systems are operating efficiently, troubleshoot and resolve open issues. (KWI, Internet, Telephone, Cameras, Fire extinguishers, sprinklers, crash bars, servers, Light fixtures, etc).

- Maintain and manage inventory system to ensure data integrity. Troubleshoot and correct all source variances.

- Lead in store physical and cycle count inventory control.

- Supervise watch tech station ensuring equipment is operational, supply inventory is sufficient and overall process aligns with superior service.

- Manage store merchandising supplies, operational supplies, packaging and watch tool needs.

- Conduct month end audits of all sales data and deposits, researching, resolving and reporting on all discrepancies.

- Conduct loss prevention, key control, cash handling audits and ensure policies are observed and expectations met.

- Support department promotions with operational prep, signage prep to ensure store achieves sales goals.

- Model exemplary product knowledge, selling techniques and customer service.

- Partner with General Manger with staff onboarding, training, overall morale and motivation.

Qualifications

- Excellent computers skills – Microsoft Word, PowerPoint, Advanced Excel formulas, Pivots, Vlookups

- Available to handle overnight installations, repairs and emergencies of any nature.

- Must be organized and able to multitask.

- Ability to delegate, think autonomously and to solve problems.

- Excellent written and verbal communication skills.

- Ability to travel as needed, including overnights.

- Able to build and maintain productive relationships with cross functional teams.

- Ability to interact with company executives, consultants, vendors, contractors, customers.

- Strong work ethic, sense of urgency and commitment to achieving targets and deadlines.

- Flexibility to manage additional company projects.

Education and/or Experience

Bachelor's degree (B. A.) or three to five years related experience in a retail management position; or equivalent combination of education and experience.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person

Looking for more jobs near me. Find your favorite job now by visiting our jobs page.