We are professional, agile, fast-paced, and our goal is to cience On Call is the tech support platform for restaurants. We are a fast-growing, venture-backed startup, and we recently graduated from the Techstars Farm to Fork and Food Foundry accelerator programs. We provide remote, platform-agnostic tech support for restaurants available 24/7 from live support agents. We are transforming remote tech support by combining AI-powered problem-solving with a hospitality-driven approach to customer service. This allows the hundreds of restaurants that we currently support from coast to coast to focus on delivering great food and great guest experiences rather than struggling with the technology issues that can bring down their operations..

Our work environment includes:

• Growth opportunities
• Lively atmosphere
• On-the-job training
• Company perks

Job Summary

We are seeking a skilled Point of Sale Technical Troubleshooting and Project Management Specialist to join our team. In this role, you will manage and troubleshoot point-of-sale (POS) systems and project management for menu builds and design on platforms such as Olo, Toast,Revel and NCR Aloha. You will play a crucial role in ensuring our clients' POS systems are optimized, functional, and tailored to their unique needs.

Responsibilities:

Technical Troubleshooting:

• Provide expert technical support for POS systems, including Olo, Toast, NCR Aloha, Brink, and others.
• Diagnose and resolve technical issues related to POS hardware and software.
• Collaborate with internal teams and external vendors to escalate and resolve complex issues promptly.
• Maintain detailed documentation of troubleshooting processes and solutions.

Project Management:

• Lead projects focused on menu builds, design, and updates on POS platforms.
• Coordinate with clients to gather requirements and ensure their vision is accurately implemented.
• Develop project plans, timelines, and deliverables, ensuring projects are completed on time and within budget.
• Monitor project progress, manage risks, and communicate status updates to stakeholders.

Menu Design and Builds:

• Design and configure menus on POS platforms, ensuring accuracy and functionality.
• Implement menu changes, promotions, and updates in collaboration with clients.
• Conduct quality assurance tests to ensure menu configurations are working as intended.
• Provide training and support to clients on menu management features and best practices.

Client Support and Relationship Management:

• Build and maintain strong relationships with clients, understanding their unique needs and providing tailored solutions.
• Offer proactive support and recommendations to optimize clients' use of POS systems.
• Conduct regular check-ins with clients to ensure satisfaction and identify opportunities for improvement.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Business Management, or a related field.
• Minimum of 3 years of experience in POS technical support, troubleshooting, and project management.
• Proficiency with POS platforms such as Olo, Toast, NCR Aloha, Brink, and others.
• Strong problem-solving skills and the ability to troubleshoot complex technical issues.
• Excellent project management skills with a proven track record of managing multiple projects simultaneously.
• Strong understanding of menu design and configuration on POS systems.
• Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal teams.
• Detail-oriented, organized, and able to work independently in a fast-paced environment.
• Knowledge of the restaurant industry and experience working in a restaurant environment is required

Job Type: Full-time

Pay: $51,294.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Night shift
• On call
• Weekends as needed

Application Question(s):

• What POS's do you have experience working with?
• Do you have experience in menu builds on POS?

Experience:

• POS: 3 years (Required)
• Restaurant: 3 years (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: Remote