CENTEGIX® is the leader in incident response solutions. CENTEGIX® creates safer spaces by innovating technology to empower and protect people. Leaders nationwide trust our safety solutions to provide peace of mind. Our award-winning CrisisAlert™ platform is the fastest and easiest way for staff to call for help in any emergency, from the everyday to the extreme. Our Internet-of-things (IoT) platform utilizes a powerful blend of hardware, software, and wireless technologies to ensure fast, accurate, and reliable communication of emergency incidents campus-wide. Instant communication through visual cues and audio integration enables rapid response to any incident or crisis, anywhere on a campus. Because in a crisis: Every. Second. Matters.

Purpose

You have the opportunity to make a real difference! Join a passionate, technology savvy team with a mission that is truly life-saving. As an Onboarding Trainer, you are the face of CENTEGIX® and will provide a hands-on training experience for the CrisisAlert™ solution, ranging from live virtual sessions, to small group onsite sessions to webinar training.

As an ideal candidate, you are passionate about putting the customer first. You are outgoing, personable, professional and provide top-notch service to our customers over the phone, in person, and using written communications. In this dynamic role, you will work closely with many different departments and help to create and modify training materials. This role is integral to a successful implementation and requires a candidate with enthusiasm, empathy, and a go-getter personality.

Position Responsibilities

• Lead Customer training sessions on using and configuring the CrisisAlert™ Platform, both virtually and onsite.
• Create documentation and training materials.
• Maintain up-to-date knowledge about new features and offerings and ensure documentation and training materials are updated accordingly.
• Conduct surveys to gauge the effectiveness of programs.
• Serve as the voice of the customer to communicate feature requests and platform improvements during product discussions.
• Schedule and Lead Train-the-Trainer sessions with 3rd party training contractors.
• Create and manage daily training schedules.
• Create supplemental on demand, online learning for customers.
• Assist Onboarding team with data entry and platform configuration as needed.

Requirements:

• 75% Travel (Midwest & West Territory)
• Home office when not traveling
• Software application training experience (Education Technology or Former Educator a plus)
• Experience creating training materials and documentation
• Proven customer facing experience
• Strong experience with using Microsoft Excel, Word and PowerPoint or equivalent tools
• Experience with Storyline, Rise, or other eLearning authoring software
• Experience using a LMS to manage users and content.
• Ability to multi-task, prioritize and manage time effectively.
• Ability to identify gaps in skills
• Competent and resourceful problem solver
• Excellent verbal and written communication skills, including leading meetings and presentations

What’s in it for you?

• Remote first work environment; we offer workplace flexibility
• Participation in company wide discretionary bonus
• 15 days paid time off
• 11 paid holidays
• Monthly device(s) reimbursement
• Affordable health coverage (medical, dental, vision)
• 401(k) Plan with 4% employer contribution to help you plan for the future
• Employee Referral Bonus
• Charitable Program Match

CENTEGIX is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CENTEGIX are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate.

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