he Weitzman National Museum of American Jewish History’s mission is to present educational programs and experiences that preserve, explore, and celebrate the history of Jews in America. Our purpose is to connect Jews more closely to their heritage and to inspire in people of all backgrounds a greater appreciation for the diversity of the American Jewish experience and the freedoms to which Americans aspire.

Reporting to the Director, Visitor and Group Experience, the Manager is responsible for overseeing floor operations during the Museum's hours of operations. The Manager will create and manage a superior visitor experience, with responsibility for Front Desk and Floor Operations and will work closely with the Director in arranging and facilitating group tours and in scheduling and supporting the Museum’s docents and volunteers.

RESPONSIBILITIES:

Personnel

· Recruit, train, and manage box office associates.

· Generate schedule for front desk and floor operations, including paid and voluntary personnel.

· (See also recruitment of docents and volunteers and scheduling of docents for group tours below)

Floor Management

· Support Front Desk staff with checking in groups, tours, and VIPs.

· Circulate frequently throughout the Museum to monitor operations.

· Act as liaison between Front of House and Security, Engineering, and Housekeeping for urgent matters.

· Act as liaison between Front of House and other Museum Departments for effective information sharing to all visitors and Museum staff.

· Make accommodations to ensure ultimate experiences for all visitors.

Control and Systems

· Prioritize and designate daily tasks including responding to customer service inquiries and issuing tickets at Box Office.

· Oversee morning cash-in routine and daily prep at front desk, preparing change requests as needed.

· Ensure someone is assigned to perform start up routine for AV within Museum on all days when exhibitions are open to public or groups)

· Field troubleshooting requests with AV on as-needed basis.

Group Tours

· Securing deposits & other payments on time, processing payments in a responsible and PCI- compliant manner, and working closely with Accounting to stay on top of past-due accounts.

· Assist the Director in all aspects of Group Tour management.

Volunteer and Docent Relations

· Maintain and nurture positive relationships with volunteers and docents to ensure that they feel valued, fulfilled, and respected.

· Recruit new volunteers to meet the needs of the Museum.

· (see also scheduling of docents in “Group Tours” and volunteers in “Front Desk and Floor Operations” above.)

Other

· Generally assisting in such other tasks as required from time to time.

SCHEDULING: This is a five-day per week position requiring attendance on days the Museum is open to the public (currently Friday-Sunday), with two days off in mid-week. It requires flexibility around Museum activities (e.g., evening, weekend, and holiday events).

QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities or other needs.

· Genuine interest in promoting the Museum to customers, and a commitment to our mission.

· One or more years working as a cashier/ticketing agent at an Admissions desk/box office, ideally in a museum, theater, zoo, or similar public cultural/educational institution.

· Bachelor’s degree desired.

· Excellent customer service skills (both in person and over the phone), with the ability to remain poised, professional, and polite in the face of high-volume traffic or challenging visitors.

· Dependability, professional maturity, and ability to handle sensitive and confidential information responsibly.

· Familiarity with Excel or equivalent spreadsheet software.

· Comfort interacting with a diverse visitor base (differing in age, culture, physical abilities, etc.).

· Business cash-handling experience preferred.

· Experience with point-of-sale/ticketing software preferred (familiarity with Galaxy a bonus).

· Ability to work independently or as part of a team.

· High schedule flexibility.

EDUCATION and/or EXPERIENCE:

· Experience in a related role required, including providing direct customer service.

· Experience with a museum environment, and the types of services offered.

· Bachelor’s degree preferred.

· Basic knowledge of accounting principles and payment standards.

· Supervisory experience a plus.

· Comfort using a sophisticated phone system and a walkie-talkie.

· Knowledge of Philadelphia and tourism industry ideal.

COMPUTER SKILLS:

· Proficiency with Microsoft Office software (Word, Excel, Outlook).

· Experience with Constant Contact and database management.

· Ease in learning new computer programs required.

· Experience with a computerized ticketing/POS system environment or other reservation software desired (knowledge of Galaxy a bonus).

· Knowledge of Adobe and photo editing software ideal.

Job Type: Full-time

Pay: $38,475.83 - $46,336.48 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Philadelphia, PA 19106 (Preferred)

Ability to Relocate:

• Philadelphia, PA 19106: Relocate before starting work (Required)

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