The Live Chat Agent is responsible for providing outstanding customer service and support to customers through live chat. You will interact with customers in real-time, answering questions, troubleshooting issues, providing product information, and resolving concerns to ensure an excellent customer experience. The ideal candidate is tech-savvy, proactive, and capable of delivering high-quality service in a fast-paced environment.

Key Responsibilities:

1. Engage with customers via live chat to address inquiries, provide product or service information, and resolve issues.
2. Respond to multiple chats simultaneously, ensuring timely and accurate responses.
3. Troubleshoot customer issues and provide effective solutions or escalate to appropriate teams as needed.
4. Maintain a deep understanding of company products and services to provide informed answers and recommendations.
5. Update and document customer interactions in the company’s CRM or chat system.