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IT Help Desk Specialist

Your next destination for a world of new career opportunities is All World Machinery Supply.

Our growth-oriented company operates on six primary values to create maximum results in the workplace: support, transparency, respect, innovation, dependability, and efficiency. Members of our team know that our company values mean more than just providing the best customer experience; they are fundamental to our team's commitments to each other.

All World is an organization that is invested in your success as an employee and a human being. Discover how you can make an impact in the company through a wide range of training opportunities and career-pathing to grow your career and achieve your full potential.

Become a part of the All World Family today https:\/\/www.allworldmachinery.com\/about\/career

Overview

We are looking for a motivated IT Help Desk Specialist who is responsible for aiding and supporting computer systems, hardware, and software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. Additionally, the IT Help Desk Specialist must ensure they are practicing all safety procedures, rules, and guidelines. We are looking for a driven individual that is seeking to broaden their skills over time with a growing company. We promote a team environment, so you'll work with your team along with other departments throughout our company.

Responsibilities
 

• Support LANs, WANs, network segments, Internet, and intranet systems.
• Maintain system efficiency.
• Ensure design of system allows all components to work properly together.
• Manage Help Desk ticketing system.
• Troubleshoot problems reported by users.
• Make recommendations for future upgrades.
• Set up for PC's and laptops.
• Analyze and isolate issues.
• Evaluate and modify system's performance.
• Identify user needs.
• Ensure network connectivity throughout a company's LAN\/WAN infrastructure is on par with technical considerations.
• Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
• Upgrade office products.
  
   

Qualifications
 

• Associate's degree preferred.
• Minimum 3 years Help Desk or related computer technical support experience required
• Strong Knowledge in Windows 10 OS
• Experience with Windows server 2012\/2016 and Active Directory
• Office 365 experience
• Strong understanding of network infrastructure and network hardware
• Ability to prioritize and manage time effectively
• Ability to communicate positively and effectively
• Ability to perform satisfactorily in a fast-paced work environment
• Ability to demonstrate common sense and sound judgment
• Strong attention to detail
• Strong problem solving skills
• Some local travel is required
  
   

Benefits
 

• Competitive Market-Based Compensation
• Medical, Dental & Vision Insurance
• Health Advocate Services
• Basic Employee Life & ADD Insurance
• Flexible Spending Accounts
• Health Savings Accounts with Company Contributions
• Voluntary Short-Term & Long-Term Disability Insurance
• Voluntary Life & ADD Insurance
• Voluntary Accident and Critical Illness Insurance
• Voluntary Teledoc, Legal, and LifeLock Services
• 401k Retirement Plans with Company Contributions
• Time Off, Holiday, Bereavement, Jury Duty, Overnight, and Hazard Pay
• Paid Maternity & Paternity Leave
• Gym & Workout Facilities
  
   

Equal Opportunity Employer\/Veterans\/Disabled

Location : Roscoe, IL

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