This position is responsible for performing general sales administrative tasks including entering orders, tracking projects, processing customer payments, preparing sales reports and maintaining logs and files.
Duties and Responsibilities:
- Assist Sales with administrative tasks.
- Enter customer orders and prepare quotations.
- Assemble Operation & Maintenance manuals.
- Track Job Award Follow-ups.
- Manage closed order/quote files.
- Coordinate various customer mailings.
- Maintain project log.
- Prepare daily sales reports and distribute to Sales Manager and Office Manager.
- Support Purchasing by checking Order Acknowledgments, entering ship dates, and matching paperwork.
- Match packing lists and pick tickets to corresponding invoices.
- Process credit card payments, daily cash receipts and deposits.
- Handle incoming or outgoing mail, packages, or deliveries.
- Answer incoming phone calls as required, including back up on lunch hours and vacation/sick time taken by others.
- Work with others as necessary on special projects.
- Perform other related duties as assigned by management.
Qualifications:
- High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
- Computer skills required:
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general internet functionality required.
- Proficiency utilizing Enterprise software preferred (Prophet 21 by Epicor). Training can be provided.
- Other skills required:
- Excellent customer service skills with a strong desire to go above and beyond to exceed customer expectations.
- The ability to accurately assess customer needs, meeting quality standards for services, and evaluation of customer satisfaction.
- Communicating effectively verbally and in writing as appropriate for the needs of the audience.
- The ability to listen to and understand information and ideas presented by others, both verbally and in writing.
- The ability to express ideas and convey information clearly, simply and positively, both verbally and in writing.
- Strong organizational skills and attention to detail.
Competencies:
- Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Physical Demands and Work Environment:
