We are seeking a dynamic and experienced Front Office Manager to oversee all front desk operations at our hotel/resort. The ideal candidate will be responsible for ensuring exceptional guest experiences, managing a team of front desk staff, and maintaining efficient office procedures.

**Duties:**

- Supervise and train front desk staff in providing outstanding customer service

- Manage reservations, check-ins, and check-outs efficiently

- Handle guest inquiries, requests, and complaints promptly and professionally

- Ensure smooth operation of phone systems and other communication tools

- Coordinate with housekeeping and maintenance teams to meet guest needs

- Monitor and maintain inventory of office supplies

- Monitor and maintain inventory of Suite Shop Supplies

- Implement and maintain hotel policies and procedures

- Oversee billing and payment processes accurately

- Administration and reconciliations of commissions to 3rd parties

**Qualifications:**

- Proven experience in front desk or hotel management -preferably Hilton Hotels

- Excellent phone etiquette and communication skills

- Strong knowledge of hospitality management practices

- Ability to handle guest relations effectively

- Exceptional customer service skills

- Proficiency in using various office software applications

**Benefits:**

- Competitive salary package

- Opportunities for career growth within the hospitality industry

- Employee discounts on hotel stays and services

If you are a dedicated professional with a passion for hospitality and customer service, we invite you to apply for the Front Office Manager position. Join our team and contribute to creating memorable experiences for our guests.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Free parking
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Morning shift
• Weekends as needed

Work setting:

• In-person
• Resort

Experience:

• Hotel experience: 1 year (Required)

Ability to Commute:

• Wells, ME 04090 (Required)

Ability to Relocate:

• Wells, ME 04090: Relocate before starting work (Required)

Work Location: In person

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