At American Solutions for Business, we pride ourselves on helping people live their American dream. As an employee-owned company, we provide value to our stakeholders through entrepreneurial relationships and solutions. Since 1981, we have grown to be one of the largest distributors in the industry, providing customers with print, branded merchandise, eCommerce solutions, fulfillment and more.

We are now hiring for an E-Commerce Coordinator. The primary responsibilities of the E-commerce Coordinator role is to ensure our online stores are visually appealing, easy to navigate, and furnished with accurate, up-to-date content as well as performing data entry necessary to create new, and maintain existing, on-line catalogs. Additional duties include responding to help tickets and site build requests using our web interface to make additions and updates to customer E-Commerce sites. Attention to detail and excellent communication skills are essential in this position. It does not require any web coding knowledge.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Use our proprietary software to build customer E-Commerce sites as defined in our internal project definition system (CORE), with much of the build information submitted on Microsoft Excel spreadsheets.
• Maintain and update existing customer E-Commerce sites based on requests received through our online ticketing request system.
• Assist E-Commerce Associates with issues and questions related to E-Commerce website builds or maintenance.
• Provide guidance and suggestions to sales, strategic operations, and other stakeholders on appropriate E-Commerce features to meet desired business needs.
• Collaborate with sales, graphics, and other stakeholders to ensure the rollout of E-Commerce website changes accurately and timely.
• Add/update items, customers, and locations in ASB enterprise platform through the web interface synchronizing this information into the E-Commerce system.
• Provide outstanding customer service and respond to email and phone inquiries from sales associates and customers.
• Work with our integrated partner network to coordinate the integration and testing of templates/products on the partners external systems.
• Prepare implementation letters and completion certificates.
• Coordinate with sales associates and customer service team to hand-off projects upon completion.
• Additional duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.