Dispatch simplifies last-mile deliveries by offering businesses a scalable, efficient delivery platform. We empower businesses to modernize their delivery processes with real-time tracking and transparency, whether utilizing our independent contractor network or managing their own fleet. Voted Forbes’ Best Startup Employers, Dispatch thrives on core values like Care, Commitment, Transparency, Speed to Value, and Driven to Deliver.

Dispatch Core Values:

1. Care: We treat our people, customers, and drivers with empathy and dignity.
2. Commitment: Every role at Dispatch is essential to our mission and plan.
3. Transparency: Trust is key to our success, so we strive for transparency and own our mistakes.
4. Speed to Value: We make quick decisions with the future in mind.
5. Driven to Deliver: We take radical ownership of our responsibilities and expect the same from our team.
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WHY YOU WOULD BE A FIT?

We are seeking a dedicated Driver Support Agent who excels in providing high-touch customer service to our driver community. This remote role requires someone with strong communication skills, a passion for driver engagement, and the ability to thrive in a fast-paced, dynamic environment. If you have experience in transportation, logistics, or a tech-enabled marketplace, and a knack for helping others succeed, this role is perfect for you.

YOUR ASSIGNMENT (should you choose us and we choose you!)

1. Support our driver community through inbound and outbound phone outreach, ensuring that drivers feel supported, valued, and are meeting Dispatch's performance expectations.
2. Monitor and manage network orders, ensuring that driver relationships are leveraged to maintain high levels of customer satisfaction.
3. Coach drivers on how to improve their experience on Dispatch, encouraging them to take on more orders and exceed performance targets.
4. Educate drivers on product features, quality standards, and performance expectations.
5. Listen to driver feedback, identify recurring themes, and collaborate with Product & Leadership to improve driver satisfaction and performance.
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What You Bring To The Team & Dispatch

1. Experience: Minimum 2-3 years of experience in transportation, logistics, or a tech-enabled marketplace, with a proven track record of achieving productivity metrics.
2. Analytical Skills: Ability to engage with a variety of drivers, identifying common issues and trends to remove barriers to success.
3. Communication: Strong verbal and written communication skills in a high-volume, fast-paced environment.
4. Adaptability: Ability to thrive in a startup environment, prioritize multiple tasks, and adapt to a rapidly changing landscape.
5. Team Collaboration: Experience working collaboratively in cross-functional teams and fostering a culture of collaboration and customer service excellence.
6. Problem-Solving: Strong critical thinking and problem-solving skills, with the ability to identify emerging business trends and recommend solutions.
7. Preferred: Experience using a Customer Relationship Management (CRM) platform to manage communication and effectively handle high call volume, driving conversations to fast and efficient resolutions.
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WHAT WE OFFER:

1. Compensation: Hourly pay range: $22 - $26 per hour, based on experience, skills, and qualifications.
2. Remote Work Options: Flexible remote work arrangements with virtual collaboration tools to stay connected with the team.
3. Health Insurance: Employer-sponsored medical plans, including a $0 cost plan for individuals and affordable family options.
4. Dental and Vision Insurance: Comprehensive coverage for preventive care and other services.
5. 401(K) with match: Dispatch matches 50% of employee contributions up to 6%.
6. Paid Parental Leave: 4 weeks of paid time off for welcoming a new family member.
7. Flexible PTO: Take the time you need with a requirement of at least 10 days off per year.
8. Professional Development: Reimbursement of up to $500 annually.
9. Short and Long-Term Disability: Employer-sponsored plans for every employee.
10. Technology and Cell Phone Stipend: Monthly stipends for remote work and phone use.
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At Dispatch, we are passionate about exceptional outcomes and experiences and we value the unique backgrounds and experiences that everyone brings. We believe in a diverse workplace where everyone is included and people can bring their true and authentic selves to work every day. We foster creativity and innovation and know that our differences are strengths that help us achieve our goals as individuals and as an organization. We are committed to a workplace where employees feel valued and can perform their best. If your experience is close to what you see listed above, please consider applying.

Dispatch believes that Veterans arrive with not only translatable skills and technical expertise but in addition come with the intangibles; leadership and values that we believe align with our 5 Core Values. Simply put, these qualities enable our success, so we encourage all Guardsmen, Reservists, and Veterans to consider Dispatch as their next career destination.

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