TopFan Company Overview

TopFan (topfan.com) is a technology company based in Colorado that helps sports teams, entertainment brands, and digital creators connect directly with their fans and earn money from their content.

Our platform lets clients build custom websites and mobile apps where they can share and sell exclusive content, merchandise, tickets, and fan experiences. It also helps them collect valuable fan insights so they can better understand and engage their audience.

About the Role: Director of Operations

We’re looking for a Director of Operations to help manage the daily operations of TopFan and make sure everything runs smoothly. This role includes managing client success, customer support, analytics, financial systems, and more.

Main Responsibilities

1. Client Success

1. Lead meetings with clients to help them get the most out of TopFan’s platforms (TopFan Pro and TopFans.com).
2. Offer ideas and best practices to increase fan engagement and sales.
3. Explain platform features and new updates to clients.

2. Customer Support

1. Oversee the customer support system and ensure tickets are handled quickly.
2. Help fans and creators solve issues related to purchases, payments, refunds, and disputes.

3. Insights & Analytics

1. Track daily business performance and spot issues early.
2. Prepare and share key performance reports with company leaders.

4. Financial Systems

1. Monitor digital transactions between fans and creators.
2. Work with the accounting team to manage invoices and financial data.

5. Policies & Procedures

1. Maintain and update fan and creator usage policies.
2. Approve new creators joining TopFans.com.
3. Make sure all content follows company and brand standards.

6. Partner Management

1. Manage relationships with important partners like credit card processors, banks, and Shopify.
2. Oversee third-party vendors and service partners.

7. Marketing Support

1. Coordinate marketing vendors for SEO and paid ads.
2. Track new client leads through HubSpot CRM and manage automated follow-ups.

8. Product Innovation

1. Work with the Product and Development teams to suggest improvements.
2. Test new features before launch to ensure quality.

Required Experience & Education

1. 4+ years in operations at a tech company
2. 3+ years in customer support management
3. 3+ years in analytics and reporting
4. 2+ years in financial or accounting-related work
5. Bachelor’s degree (Master’s preferred) in Business or Operations
6. Project Management certification is a plus

Professional Skills

1. Strong leadership and accountability
2. Good understanding of finance and accounting basics
3. Experience managing customer support systems (like Zendesk)
4. Background in creator, music, sports, or entertainment industries preferred
5. Knowledge of direct-to-consumer sales (merch, tickets, subscriptions)
6. Excellent writing and communication skills
7. Strong organization and project management abilities
8. Skilled in vendor management and negotiation
9. Confident presenting to executives and financial teams
10. Able to explain technical ideas to non-technical people
11. Detail-oriented with a good sense of design and presentation quality
12. Great time management and multitasking skills
13. Comfortable in a fast-paced, growing startup environment

Technical Skills

1. Google Workspace, Microsoft Office (Word, Excel, PowerPoint), Canva, Gamma
2. Shopify or similar e-commerce tools
3. Stripe or other payment processors
4. Zendesk (ticketing system)
5. HubSpot CRM
6. QuickBooks Online
7. Google Analytics or similar tools
8. Comfortable hosting meetings on Zoom or Google Meet
9. Knowledge of online advertising platforms (Google, LinkedIn, Meta)
10. Familiarity with social media and creator platforms (Instagram, TikTok, YouTube, Reddit, Discord, Patreon, etc.)

Who We’re Looking For

We want someone who’s passionate about the creator economy and loves helping creators and fans connect. You should value great customer service, transparency, and accuracy. You’re proactive, positive, and able to work independently in a remote startup environment with a “let’s get it done” attitude.

This is an exciting chance to be a key leader at an innovative tech company, working directly with major entertainment brands and creators worldwide. You’ll help shape the future of fan engagement while growing your career in a fast-paced, fun, and creative environment.

Job Details

1. Location: Remote (Colorado preferred)
2. Salary: $75,000–$90,000 per year
3. Equity: Yes
4. Benefits: Health, Dental, Vision, and 401(k)
5. Schedule: Flexible, work from home
6. Job Type: Full-time

Benefits Include

1. 401(k)
2. Health, Dental, and Vision Insurance
3. Paid Time Off
4. Flexible Work Schedule

Work Location: Remote