Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.

Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create.

The richness of Avaya’s global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at www.avaya.com.

About The Opportunity

What could you experience and get involved with?

• Business org & team description This represents a key role in our Strategic Communications team in Avaya Global Marketing, where we are dedicated to making a difference! Our team collaborates across the company to build a compelling narrative across audiences, aligning to our rand messaging and corporate priorities, and developing and executing plans that drive our transformation and growth. We are a committed, high-energy group of communicators with diverse backgrounds and perspectives, and we work together to deliver great outcomes — and build relationships and have fun along the way.
• Core responsibilities
  
  

We need an exceptional writer who is a passionate, crisp and conversational storyteller—someone who thrives in collaborating across teams to deliver high-impact communications and programs in a fast-paced environment. You will support communications across various cross-functional business areas, developing and executing on plans and delivering clear content, in conjunction with the broader corporate comms and marketing teams.

• Day-to-day activities If you’re looking to kickstart your career in marketing communications and make an impact, we want to hear from you!
  
  

In This Role, You Will

Collaborate across departments and functions to create balanced and effective communications plans, then write and deliver clear information internally and to our field, ecosystem, customer and public audiences.

Manage communications projects, plans and content for ongoing programs, specific announcements, in support of events and more. Write content that engages and enables audiences with a clear voice and call to action regarding Avaya strategy, differentiators, programs, solutions, success stories, etc.

In addition, you’ll learn our back-end communications tools and processes, and manage reporting and assessment of results/effectiveness to measure progress toward objectives  and identify and act on areas for improvement.

• How the position fits within the organization You’ll report into the Strategic and Integrated Communications team, which includes Internal Communications, Sales and Partner Communications, Executive and Strategic Messaging functions. Within our team, you will work closely with our Internal and Sale and Partner Communications functions, as well as Executive Communications, Public Relations and Influencer Relations, and our Solutions Marketing and Events teams.
  
  

About You

What can you bring?

• Previous experience & knowledge
  
  

Direct business experience and success writing in internal communications, corporate communications/public relations, marcomms or related roles.

Understanding of business communications industry and large enterprise customers highly preferred.

Experience managing and working collaboratively on ongoing programs, cross-functional projects, and various digital media.

Proven success in managing multiple communications projects simultaneously and delivering with quality on tight deadlines.

• Hard & technical Skills
  
  

Proficient in Microsoft Office applications

Comfortable working in content management systems and communications platform tools

Experience leveraging Generative AI tools in the writing process

Exposure to project management systems like Monday.com

• Soft skills & personality Traits
  
  

An adept storyteller who can cut through complexity for compelling, concise, action-oriented messages. Adept at tailoring communications to the needs of specific audiences.

A team player: cross-group collaboration skills and ability to coordinate across all levels and stakeholders.

Highly proactive, organized, agile and detail-oriented. You can prioritize and manage needs across a variety of projects and inputs to deliver on planned deadlines while also accommodating late-breaking needs.

Qualifications, Certifications, Education Or Alternative Expected

BA/BS in Journalism, English, Marketing or Communications and 5+ years of experience in a relevant industry.

Compensation

The pay range for this opportunity is from $94,100 to $127,100 + performance-related bonus + benefits

This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies, and location.

If your expectations fall outside of this range, but you are interested in this position we’d love to hear from you! Humans, not ‘bots’ screen your application, so please still consider applying and take the opportunity to explain your reason for applying in the relevant section on your application and include a cover letter to give us more insight into why you are interested, alongside attaching your up-to-date resume of course. Please also register for email notifications here so that you can be among the first to be informed of any new roles matching your search criteria.

Our Benefits Include

• Well-Being We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.
• Recharge & Refuel We work in a dynamic environment, and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.
• Continuous Learning Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.
• Growth & Development A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.
• Giving Back We recognize Avayans for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.
  
  

Experience

5 - 8 Years of Experience

EQUAL OPPORTUNITIES & PRIVACY STATEMENT

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).

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