American Management Association (www.amanet.org) is a world leader in talent development, advancing the skills of individuals to drive business success. American Management Association ("AMA") is looking for a Conference Center Manager, who will manage AMA's new satellite center located in the Dallas Arts District.

Responsibilities

• Manage the fulfillment and flawless execution of all AMA “In-person” public seminars, as well as additional AMA professional learning events.
• Provide and coordinate all support services to all AMA faculty facilitating AMA public seminars.
• Encourage, through personal example, the image and professional integrity expected of all employees in contact with AMA customers, faculty, clients, vendors, and guests.
• Responsible for the maintenance of the AMA facility to ensure the seminar environment meets with AMA standards and image.
• Liaison with building property management and vendors regarding all building and office services such as HVAC, Maintenance, Life Safety, Security, and Janitorial services.
• Manage relationship with local hotel operator regarding negotiations for sleeping rooms, food functions, and vendor/suppliers.
• Screen, select, train and schedule temporary staff when needed.
• Establish/maintain an effective and efficient working relationship with AMA headquarters.
• The role will also include the oversight and event planning for additional AMA seminars scheduled throughout the southwestern region of the US.
• Other related duties include:
  • Physically arrange furniture and test audiovisual equipment in advance of AMA classes.
  • Receive, check, and distribute learning materials in advance of AMA classes.
  • Clean, maintain, and manage inventory for customer pantry/break room.
  • Greet and receive all AMA guests and faculty.
  • Complete guest-room reservations for AMA faculty and manage AMA’s direct billing account with local hotel operators.
  • Troubleshoot and resolve audiovisual and/or facility issues.
  • Responsible for opening and closing the AMA office in accordance with set procedures.

Qualifications

• BA/BS degree - hospitality management, office services, facility management or similar background preferred.
• 5+ years managerial experience required.
• Exceptional customer service skills required.
• Strong verbal and writing skills required.
• Strong interpersonal skills required.
• Must be able to multi-task in a customer-facing and operational environment.
• Must be proficient in MS office suite (Power Point) and must possess general working knowledge for common audiovisual presentation equipment.
• Ability to work well under pressure and meet ever-changing deadlines is a must.
• Ability to work independently.
• Ability to work early morning, late evening, and occasional weekends as needed.
• Ability to set up training rooms, i.e. tables/desks, chairs, etc. (furniture has wheels).
• Ability to travel occasionally.

More about American Management Association:

AMA’s approach to improving performance combines experiential learning—learning through doing—with opportunities for ongoing professional growth at every step of one’s career journey. AMA supports the goals of individuals and organizations through a complete range of products and services, including classroom and virtual seminars, webcasts, webinars, podcasts, corporate and government solutions, and research. Organizations worldwide, including the majority of the Fortune 500, turn to AMA as their trusted partner in professional development and draw upon its experience to enhance skills, abilities and knowledge with noticeable results from day one.

An EOE/AA Employer, M/F/Individuals with Disabilities/Veterans- an ADA compliance organization

Compensation details: 50000-60000 Yearly Salary

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