Full-time

Remote

Title: Client Services, Team Lead

Location: Remote

Date: July 29, 2025

The Client Services Team Lead is a hybrid role that blends strategic oversight with hands-on client service excellence. As the primary support for the Client Services Managers (CSMs), this individual ensures smooth digital campaign execution, consistent process adherence, and a high standard of service across assigned markets.

This role serves as a key connector between CSMs, Activation teams, Sales, and leadership owning internal workflows, facilitating communication, and helping resolve campaign-related issues. The Team Lead will also manage a designated market, performing all associated CSM duties.

This position reports directly to the VP of Digital Services and plays a vital role in maintaining operational excellence, supporting team development, and driving digital marketing success.

Key Responsibilities:

Team Oversight & Support

1. Act as the go-to resource for CSMs on digital tools, campaign setup, and process questions.
2. Monitor daily workloads, assist in prioritization, and support timely, accurate campaign delivery.
3. Join internal and client calls as needed to provide insights and resolve issues.
4. Stay up to date on all digital products and third-party offerings (e.g., SEM, SEO, Social, Web).
5. Identify operational issues and escalate to leadership, as necessary.

Campaign Management & Execution

1. Conduct regular daily check-ins with assigned CSMs to review campaign status, accuracy, and fulfillment readiness.
2. Monitor and manage campaign workflows in systems like Marketron and Monday.com.
3. Serve as liaison with the Activation team to ensure clear, complete communication and issue resolution.
4. Review and audit campaign setups to ensure data integrity and fulfillment readiness.
5. Troubleshoot and resolve fulfillment issues that could impact timelines or client satisfaction.

Process & Communication

1. Ensure internal systems (e.g., Monday, Forms, Teams) are used effectively to track campaign progress and resolve issues.
2. Drive adherence to internal processes and best practices from presale through post-launch.
3. Coordinate cross-functional communication with Sales, Operations, and Activation to ensure campaign alignment and expectation management.

Team Development

1. Mentor and support CSMs in learning digital products, platforms, and internal procedures.
2. Help identify training needs and assist in coordinating onboarding or upskilling efforts.
3. Participate in the onboarding of new team members and provide continued support.

Market Management

1. If needed, directly manage one or more assigned markets, including order intake, campaign setup, client communication, and pacing/reporting/QA.

Requirements:

1. 5+ years of experience in digital marketing, client services, or campaign operations.
2. Strong understanding of digital media products including SEM, SEO, Display, Social, and Web.
3. Proven experience using workflow and fulfillment platforms (e.g., Marketron, Monday.com).
4. Demonstrated problem-solving mindset—proactively identifies issues and takes initiative to resolve them without waiting for direction.
5. Familiarity with emerging technologies, including AI tools and automation, and an understanding of how they impact daily workflows and campaign management.
6. Committed to continuous learning and staying current with industry trends and digital best practices.
7. Prior experience managing or mentoring a team is preferred.
8. Exceptional verbal and written communication, multitasking, and time management skills.
9. High attention to detail, especially in written communication and task execution.

Closing Date: Until Filled

How to Apply: Please send resumes to Kimberly Sonneborn at kimberly@bbgi.com

No phone calls, please.

Beasley Media Group, LLC. is an Equal Opportunity Employer.

Job Features

Job Category

Client Success