Randstad is actively assisting a long time client with its search for a Bilingual Customer Service Representative. Our client is a well-established and profitable organization with a strong track record of employee development and retention. They are offering competitive compensation, and looking to hire quickly.
*Direct Hire
*Pay = 40-50k
*Virtual / Work from home
*Must be Bilingual in English and Spanish
Approved States: Alabama, Georgia, Florida, Illinois, Kentucky, South Carolina, Tennessee, Texas
Overview:
Our Client is hiring Virtual Bilingual Insurance Project Coaches who are responsible for
supervising and developing a team of insurance service or sales consultants. Your role will focus on
driving performance, building a motivated team, and fostering individual skill development in a virtual environment.
Responsibilities:
- Maximize Team Potential: Work closely with your team to leverage their natural talents and maximize their performance.
- Team Management: Supervise a team of 15 or more virtual insurance service or sales consultants who engage with existing and prospective customers to offer tailored solutions.
- Utilize technology and proven leadership skills to ensure continued consultant development and confidence in a virtual environment.
- Collaboration: Partner with management and peers to identify best practices and brainstorm solutions to both minor and major challenges.
- Performance Improvement: Identify opportunities for individual and team performance enhancement, implement improvement processes, and close performance gaps.
- Conflict Resolution: Effectively resolve conflicts and achieve outstanding results by balancing empathy, care, and performance for both customers and staff.
- Administrative Duties: Handle administrative tasks such as managing time off, approving payroll adjustments, ensuring schedule adherence, and monitoring performance metrics.
Qualifications:
- Must be bilingual in English and Spanish
- Previous supervisory experience in a call center environment. Leading virtual teams a plus.
- Ability to communicate direction in a clear and concise manner
- Possess a strong customer service background with the ability to drive results for your team.
- Possess strong leadership and relationship skills.
- Have a naturally positive attitude.
- Know your way around Microsoft Office products.
- Problem-solver with a genuine desire to help people be successful.
- Can work on more than one thing at a time and know how to prioritize.
Interested and qualified candidates should apply through this job posting and contact:
Jordan Schilit
Practice Director at Randstad
jordan.schilit@randstadusa.com
813-601-7867
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