The Field Service Technician (Contractor) will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.

Responsibilities:

• Conduct pre-delivery inspections on new vehicles, using a documented process, checklist, and guidelines
• Document results (pass/fail)of pre-delivery inspections and communicate results to team members/supervisor
• Follow OEM repair procedures with efficiency without compromising quality and safety
• Perform or assist with assigned diagnosis, repairs, installations, and inspections on vehicles
• Assist and support vehicle repairs
• Conduct road tests on vehicles to ensure quality of the repair
• Perform necessary parts operations such as parts ordering, receiving, shipping and inventory, if applicable
• Stay up to date with technical skills and required training
• Support campaigns and containment initiatives
• Maintain and process accurate expense reporting, as needed
• Establish peer relationships and work under the mentorship of a senior technician
• Maintain high quality work and efficiency while working with little supervision
• Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
• Provide service support to the field to support the Service organization
• Ability to perform duties and communicate with a high level of professionalism, in a customer facing environment

Qualifications:

• HS Diploma or GED
• Graduated from an accredited automotive repair school preferred
• One year experience working in an automotive repair shop preferred
• Must be at least 21 years old
• Proficient in using hand tools and power tools
• Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours.
• Must possess a valid drivers license, and maintain a clean driving record
• Experience using a work order management system, including repair documentation preferred
• Exhibits patience and eagerness to learn
• Strong organizational and time management skills, along with attention to detail
• Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs)
• Fully Vaccinated against the COVID-19 virus (proof required)