About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

An Agent Premium Club performs duties and activities within First Class and Business Class lounges, during the entire shift. An Agent Premium Club will attend and cater to all passengers within the assigned work area. Offers efficient and professional customer service and resolves passenger problems as required.

Remain cognizant of WFS staff, security contractors, and visitors' activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.

Responsibilities

Responsibilities may include, but are not limited to:

• Preparation and set up of lounge area for opening and closing.
• Greeting passengers, assisting and answering questions.
• Directing passengers to airline representative if needed for further assistance.
• Bartending (Must be at least 21 years of age).
• Stocking and replenishing supplies and newspapers, etc.
• Maintaining coffee, snacks and beverages.
• Preparing hot meals in oven, cold meals and cold cut trays, etc.
• Maximum cleaning, i.e., cleaning tables, bar, and service areas, etc.
• Washing and drying dishes and glasses.
• Ability to deal with problems involving several concrete variables in standardized situations.

Minimum Requirements

• HS Diploma, GED or Equivalent.
• Previous operational experience required, preferably waitress/waiter or bartender.
• Excellent interpersonal and communication skills required. Must have ability to work under pressure.

Preferred Skills

• Reports to work on a regular and timely basis.
• Ability to read, write, fluently speak and understand the English language.
• Demonstrates qualities of leadership, initiative, and judgment.
• Flexibility to work weekends (i.e., Friday, Saturday, and Sunday), holidays, rotating shifts, extended hours due to delays or shortage in manpower and days off.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Physical Requirements/Working Conditions

• Ability to lift up to 70 lbs.

Perks & Benefits

• Want your pay in advance? Access up to 50% of earned wages before payday and get paid up to two days early through the Branch app!
• Are you a top performer who thrives on recognition? On the spot recognition offered through Awardco!
• Need health insurance? Health Benefits with multiple options for fulltime employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered with company match!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

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