Non-Credentialed Veterinary Support Staff are assigned to different phone lines based on our company needs and the applicant's background/experience. Below you will find information on the different phone lines we're currently hiring for, as well as information about schedules, training, and pay ranges. Please review and select which phone line(s) you are most interested in when completing the application.
Veterinary Information Specialist I, Job Description:
The Veterinary Information Specialist I (VIS) position is responsible for responding to incoming cases on Pet Poison Helpline via telephone and chat regarding potential toxic exposures, poisonings, and other adverse events from pet owners. Specialists take full histories and details of the events, triage the cases, and provide accurate medical, health, and safety information to the callers. Specialists document each case in an electronic record and follow up as necessary to ensure the well-being of the animals and facilitate adverse event reporting. Given the nature of the position, many pet owners are calling under stressful circumstances and are therefore in distress. VIS must be able to manage cases under pressure and be comfortable talking to people in various emotional states.
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