Position Summary...

Walmart's Customer Care Technology team is seeking a highly skilled and experienced Principal Technical Program Manager (TPM) to lead and drive our customer care technology initiatives. As a Principal TPM, you will play a critical role in shaping the future of customer care technology at Walmart, ensuring seamless execution of complex programs, and delivering exceptional customer experiences.

What you'll do...

In this role, you will lead the successful delivery of critical initiatives, end-to-end across product, engineering, and operations, to improve the experience of customers needing to contact Walmart.

Key responsibilities will include:

1. Program Planning and Execution: Lead the end-to-end planning, execution, and delivery of large-scale technical programs. Develop detailed project plans, manage timelines, and ensure successful completion within scope, budget, and schedule.
2. AI Domain Expertise: Leverage your expertise in artificial intelligence to drive the development and implementation of AI-powered solutions that enhance customer care operations. Collaborate with data scientists and engineers to integrate AI technologies into customer care platforms.
3. Influential Communication: Communicate effectively with cross-functional teams, senior leadership, and stakeholders. Present program updates, articulate technical concepts, and influence decision-making processes to align with business goals.
4. Data-Driven Decision Making: Utilize data analytics and insights to inform program strategies and decisions. Monitor key performance indicators (KPIs), analyze trends, and make data-driven recommendations to optimize program outcomes.
5. Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders. Ensure alignment of program objectives, manage expectations, and address any concerns or issues that arise.
6. Business to Technology Translation: Break down business requirements into detailed technology requirements and actionable roadmaps. Ensure that technical solutions align with business objectives and drive value for the organization.
7. Portfolio Prioritization: Prioritize and manage a portfolio of projects, ensuring alignment with strategic goals and resource availability in partnership with business and engineering. Drive informed decisions to balance short-term needs with long-term objectives.
8. Continuous Process Improvement: Identify opportunities for process improvements and implement best practices to enhance program effectiveness and delivery velocity. Foster a culture of continuous improvement within the team.

Qualifications:

1. Education: Bachelor's degree in Computer Science, Engineering, or a related field. Master's degree preferred.
2. Experience: 10+ years of experience in technical program management, with a proven track record of successfully delivering complex technical outcomes.
3. Program Planning and Execution: Demonstrated ability to plan and lead large-scale programs from inception to completion, with strong project management skills including risk management, issue detection and remediation, dependency management, and decision making.
4. AI Domain Expertise: Understanding of AI technologies and their application in customer care. Experience working with AI/ML models, natural language processing, and related technologies.
5. Influential Communication: Exceptional communication skills, both written and verbal, with the ability to influence and engage stakeholders at all levels and make the complex simple.
6. Data-Driven Decision Making: Proficiency in data analysis and the use of data to drive program strategies and decisions. Experience with data visualization tools and techniques.
7. Stakeholder Management: Strong interpersonal skills and the ability to build and maintain relationships with diverse stakeholders. Experience managing cross-functional teams and navigating complex organizational structures.
8. Business to Technology Translation: Proven ability to translate business requirements into technology solutions and develop comprehensive roadmaps that guide project execution.

If you are an outcome-oriented leader with an ownership mindset and a passion for technology, we invite you to join our team at Walmart. Apply now and be a part of our journey to redefine customer care through innovation!

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. Thats what we do at Walmart Global Tech. Were a team of software engineers, data scientists, cybersecurity experts and service professionals within the world's leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Walmart’s culture is a competitive advantage, and it's fostered by being together. Working together in person allows us to collaborate, align quickly and innovate with greater speed. We use our campuses to create purposeful connection rooted in deepening understanding and investing in the development of our associates.

Our hubs: Walmart is a global company with offices across the United States and around the world. Our global headquarters is in Bentonville, Arkansas, with primary hubs in the San Francisco Bay area and New York/New Jersey.

Benefits:

Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:

Walmart, Inc. is an Equal Opportunity Employer – “By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, ideas and opinions while being inclusive of all people.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $95,000.00-$165,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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1. Regional Pay Zone (RPZ) (based on location)

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1. Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor of Science and 6 years' technical program management experience OR 10 years' technical program management experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

2501 Se J St, Ste A, Bentonville, AR 72716-3724, United States of America