The Technical Scientific Customer Support Specialist will support multiple customer accounts in all market units as needed with moderate guidance and direction. The Customer Support Specialist provides technical assistance relating to client’s products, processes and services portfolio and assists in identifying and closing sales opportunities. The role is the technical interface between the customer and client’s functions.

Responsibilities:

• Support client customers in technical matters relating to: Drug-closure compatibility, Packaging recommendations, Component processing, Functionality, Product/packaging development, Extractable/leachables and other test requirements and other information as needed to help assure client products will meet their requirements
• Take a proactive role as technical interface between the customer and client’s functions:
• Be an active part of the account teams
• Support development of commercial strategies for products / services and customers
• Represent the Voice of Customer to the client organization
• Update the Sales teams on technical issues/projects within customers:
• Interface with customers and account managers to obtain the background information and customer’s technical requirements on projects
• Advise on the status of and drive / follow up on technical aspects of internal and external customer-linked projects
• Promote, present and actively participate in growing client business:
• Prepare technical presentations
• Conduct technical seminars / symposiums with customers
• Educate customers on product applications
• Share industry insights with customers
• Participate in external thought leadership:
• Attend and participate in tradeshows, conferences and seminars, with presentations to customers / industry as needed
• Act as a liaison between customers, Sales and client Analytical Laboratories.
• Build expertise in key market knowledge areas over and above the internal trainings.
• Work closely with all other members of Global Technical Customer Support team to assure open communication and a high level of effectiveness.

Basic Qualifications:

• Education: Bachelor's in a technical field (Chemistry/Biology/Engineering) or Master’s or equivalent experience.
• Experience: 3-5 years of experience in technical support, analytical laboratory, research & development, or engineering role.

Preferred Knowledge, Skills and Abilities:

• Proactive, competitive, presentation, problem solving, communication, analytical, prioritization, detail oriented, technical, personal accountability
• With a moderate level of guidance, works well in a fast-paced environment
• Ability to comprehend technical information
• Strong interpersonal skills: able to connect with others and manage relationships
• Ability to utilize sound judgment and manage multiple priorities with a sense of urgency
• Ability to identify internal and external client needs and make appropriate recommendations
• Ability to work in a virtual environment in a global organization
• Excellent English language skills (written/oral)
• Able to comply with the company’s safety and quality policies at all times  
  

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