Company Name: Robert Half
Job Industry: Computer Software
Job Type: Full time
WorkPlace Type: remote
Location: Remote, United States
Required Candidates: 1
Job Description:

We are seeking a highly skilled and motivated individual to join our team as a Yardi Software Support Specialist. The ideal candidate will have extensive experience with Yardi software applications and possess exceptional problem-solving abilities. As a Yardi Software Support Specialist, you will be responsible for providing technical support, troubleshooting, and training to our internal teams to ensure the efficient and effective use of Yardi software solutions.


  • Provide technical support and troubleshooting assistance for Yardi software applications, including but not limited to Yardi Voyager, Yardi RentCafe, and Yardi Breeze.
  • Respond promptly to user inquiries and issues related to Yardi software, either through phone, email, or ticketing system, and resolve problems in a timely manner.
  • Collaborate with cross-functional teams to identify and resolve complex technical issues related to Yardi software implementation and integration.
  • Assist in the configuration, customization, and optimization of Yardi software to meet the specific needs and requirements of our organization.
  • Develop and deliver training materials, documentation, and presentations to educate users on best practices, new features, and functionality within Yardi software.
  • Stay up-to-date with the latest trends, updates, and enhancements in Yardi software products and technologies.
  • Participate in the testing and quality assurance of new Yardi software releases and updates prior to deployment.
  • Maintain accurate records of user inquiries, technical issues, resolutions, and system configurations.
  • Collaborate with third-party vendors and Yardi support representatives to escalate and resolve critical issues as needed.


  • Proven experience working with Yardi software applications, with a deep understanding of Yardi Voyager being highly desirable.
  • Strong technical aptitude and troubleshooting skills, with the ability to diagnose and resolve complex software issues.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users.
  • Ability to work independently and collaboratively in a fast-paced environment, while managing multiple priorities and deadlines.
  • Experience in software implementation, configuration, and support is preferred.
  • Yardi certification(s) or relevant training is a plus. 

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