Pomeroy is currently recruiting for a IT Enterprise Technician- Level 1. This position can work 100% remote. The main responsibility of this role is to provide technical expertise and guidance in supporting end-user hardware and software issues with desktops, laptops, servers, peripherals, telecommunications and the mainframe.

Responsibilities of this position include the following:

• Responds to end-users' inquiries regarding technology issues. Includes incident recognition, research, isolation and follow-up steps for first and second tier issues.
• Uses incident management database and service desk systems.
• Supports most end point devices of the network.
• Recommends systems modifications/ configurations to reduce user problems.
• Supports and administers audio, video and web conferencing.
• Provides IT-related employee communications to the company or affiliates.
• Participates in user testing, implementing, document creation and communication for information technology department and the end-user.
• Under limited supervision creates and presents various reports to management as requested.
• Performs any additional responsibilities as requested or assigned.

Requirements for this position include the following:

• Bachelor’s degree in Information Technology, Computer Science, or equivalent work experience. (Typically, 2 years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a Bachelor’s degree).
• Two years of end user support experience in a client/server, network, mainframe and applications environment.
• Working knowledge of current Microsoft offerings, workstation, server, network, mainframe and applications environment.
• Strong customer service skills.
• Demonstrated aptitude in problem solving.
• Verbal and written communication skills.
• Analytical and problem-solving skills.
• Ability to prioritize and handle multiple tasks and projects concurrently.
• Availability to work any shift including holidays in a 24 x 7 x 365 work environment.

For over 35 years, Pomeroy has enabled technology that enhances and empowers people in the workplace.

Today we partner with our clients to help them transform from a “one size fits all” delivery model to a personalized human experience that is a competitive differentiator and the key to delivering digital transformation and better business outcomes.

It’s all about delivering an exceptional experience, one that is simple, intuitive and secure – anytime, anyplace and from any device. Our workplace is no longer a physical location or workstation, rather it’s the place where a person can work at any given time with full capacity to do their job productively and effectively.

We deliver that experience by connecting the dots between people and their applications, across a network that is intuitive and automated to where the applications live, today that is in a hybrid IT environment, on premise and in the cloud, with security an integral part of everything we do.

We provide managed IT services to support our clients from our locations throughout North America, Latin America and Europe. Our service delivery model combines monitoring, prevention and resolution in an approach that is always aware, proactive and responsive.

Our field engineers support more than 50,000 sites across North America alone and respond to more than 3 million incidents and user requests annually covering 2 million desktops, laptops, smartphones and tablets, servers, printers and other peripherals.

Our expertise connecting the workplace, network and hybrid IT is industry recognized, including Gartner recognition for over 17 years as one of a select few who can deliver agile, quality Managed Workplace Services.1

And although technology and innovation are key ingredients in our solutions, our people are our greatest asset. Over 3,000 highly motivated and diverse, dedicated to supporting our 700+ clients, from midsize organizations to large, well-known US and global brands, 15 in the Fortune 500.

“The Pomeroy Way” is our guiding principle. It’s a conscious understanding that who we are as individuals and how we choose to interact with others is a direct reflection of who we are as a company and how we will be viewed as an organization. It defines our company and our culture as the place to be, the place to stay and the place to grow.

Company Description

For over 40 years, Pomeroy has enabled technology that enhances and empowers people in the workplace.

Today we partner with our clients to help them transform from a “one size fits all” delivery model to a personalized human experience that is a differentiator and the key to delivering digital transformation and better business outcomes.

It’s all about delivering an exceptional experience, one that is simple, intuitive and secure – anytime, anyplace and from any device. Our workplace is no longer a physical location or workstation, rather it’s the place where a person can work at any given time with full capacity to do their job productively and effectively.

We deliver that experience by connecting the dots between people and their applications, across a network that is intuitive and automated to where the applications live, today that is in a hybrid IT environment, on premise and in the cloud, with security an integral part of everything we do. We provide managed IT services to support our clients from our locations throughout North America, Latin America and Europe. Our service delivery model combines monitoring, prevention and resolution in an approach that is always aware, proactive and responsive.

Our field engineers support more than 50,000 sites across North America alone and respond to more than 3 million incidents and user requests annually covering 2 million desktops, laptops, smartphones and tablets, servers, printers and other peripherals.

Our expertise connecting the workplace, network and hybrid IT is industry recognized, including Gartner recognition for over 17 years as one of a select few who can deliver agile, quality Managed Workplace Services. And although technology and innovation are key ingredients in our solutions, our people are our greatest asset. Over 3,000 highly motivated and diverse, dedicated to supporting our 700+ clients, from midsize organizations to large, well-known US and global brands, 15 in the Fortune 500.

“The Pomeroy Way” is our guiding principle. It’s a conscious understanding that who we are as individuals and how we choose to interact with others is a direct reflection of who we are as a company and how we will be viewed as an organization. It defines our company and our culture as the place to be, the place to stay and the place to grow.