SoftwareOne is seeking a skilled and motivated Senior Amazon Connect Developer to join our dynamic team. As a Senior Amazon Connect Developer, you will play a critical role in designing, developing, and implementing innovative solutions using Amazon Connect, a cloud-based contact center service.

Role & Responsibilities

Solution Design: Collaborate with clients and internal stakeholders to understand their business requirements and translate them into effective contact center solutions using Amazon Connect.

Troubleshooting and Support: Identify and resolve technical issues related to Amazon Connect deployments, providing timely support to ensure system stability and optimal performance.

Integration: Integrate Amazon Connect with various systems, such as CRM platforms, ticketing systems, workforce management tools, and analytics platforms, to enable seamless data exchange and enhance overall contact center functionality.

Testing and Quality Assurance: Conduct comprehensive testing of Amazon Connect solutions to ensure proper functionality, usability, and adherence to best practices and industry standards.

Continuous Improvement: Stay up-to-date with the latest trends and advancements in contact center technologies, AWS services, and related tools to identify opportunities for improvement and innovation.

What we offer

• Generous pay with bonus structure
• Independent environment without a lot of red tape where you are empowered to make decisions
• Substantial benefits package that includes: Full suite of medical coverage with A+ carriers, Dental and Vision with strong employer contributions

Additional voluntary coverage available for Pet, Identity Theft Protection, Accident & Critical Illness
401k program with employer matching 50% up to the first 10% of employee’s contributions
Wellness plan that include credits to premiums, employer contributions towards savings plan of your choice, and a new fit bit
Access to EAP and concierge services
Pre-Paid Legal at no cost
Plentiful PTO that includes paid holidays, floating holidays, your birthday off, a volunteer day, and vacation time
Employee stock purchase plan
Learning and development opportunities galore
Tuition reimbursement
And much more!
Specific to Milwaukee-based office employees: company paid parking

• Winning culture, inclusive environment, and friendly people all over the world
• A remote-friendly organization, with colleagues working remotely either part or full-time

What you offer

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Strong programming skills in languages such as JavaScript, Python, and Node.js required.
• Experience in developing and implementing solutions using Amazon Connect preferred.
• Overall AWS development/service experience including Lambda functions, S3, DynamoDB, Lambda, API Gateway, Kinesis, Kendra, etc.
• Experience with AWS CLI and AWS SDK, writing Infrastructure as code using AWS CloudFormation, writing IAM Roles using AWS security best practices.
• Excellent problem-solving and troubleshooting abilities with a keen attention to detail.
• Effective communication skills, both written and verbal, to collaborate with clients and internal teams.
• Ability to translate customer business requirements into technical action and work with a development team to implement those requirements.
• Has experience in leading a development team and mentoring junior developers.
• AWS certifications related to Amazon Connect (e.g., AWS Certified Developer - Associate) are a plus.

Personal Qualities:

• Attention to detail to ensure a high-quality user experience.
• Comfortable working in a dynamic and fast-paced environment
• Bi-lingual (Spanish) preferred.

The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.

Target compensation for this role will be $160K (mix of base salary and bonus) and will be determined based on candidate qualifications, experience, and location.

We are not able to consider candidates residing in the state of Hawaii currently.

Job Type: Full-time

Salary: $140,000.00 - $160,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Will you now or in the future require sponsorship?

Language:

• Spanish (Preferred)

Work Location: Remote

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.