SoftwareOne is seeking a skilled and motivated Senior Amazon Connect Developer to join our dynamic team. As a Senior Amazon Connect Developer, you will play a critical role in designing, developing, and implementing innovative solutions using Amazon Connect, a cloud-based contact center service.
Role & Responsibilities
Solution Design: Collaborate with clients and internal stakeholders to understand their business requirements and translate them into effective contact center solutions using Amazon Connect.
Troubleshooting and Support: Identify and resolve technical issues related to Amazon Connect deployments, providing timely support to ensure system stability and optimal performance.
Integration: Integrate Amazon Connect with various systems, such as CRM platforms, ticketing systems, workforce management tools, and analytics platforms, to enable seamless data exchange and enhance overall contact center functionality.
Testing and Quality Assurance: Conduct comprehensive testing of Amazon Connect solutions to ensure proper functionality, usability, and adherence to best practices and industry standards.
Continuous Improvement: Stay up-to-date with the latest trends and advancements in contact center technologies, AWS services, and related tools to identify opportunities for improvement and innovation.
What we offer
Additional voluntary coverage available for Pet, Identity Theft Protection, Accident & Critical Illness
401k program with employer matching 50% up to the first 10% of employee’s contributions
Wellness plan that include credits to premiums, employer contributions towards savings plan of your choice, and a new fit bit
Access to EAP and concierge services
Pre-Paid Legal at no cost
Plentiful PTO that includes paid holidays, floating holidays, your birthday off, a volunteer day, and vacation time
Employee stock purchase plan
Learning and development opportunities galore
And much more!
Specific to Milwaukee-based office employees: company paid parking
What you offer
The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.
Target compensation for this role will be $160K (mix of base salary and bonus) and will be determined based on candidate qualifications, experience, and location.
We are not able to consider candidates residing in the state of Hawaii currently.
Job Type: Full-time
Salary: $140,000.00 - $160,000.00 per year
Work Location: Remote
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