Core Responsibilities:

• Salesforce Administration:
• Customize and configure Salesforce to meet the needs of our organization.
• Manage user accounts, profiles, roles, permissions, and security settings.
• Develop and maintain custom reports, dashboards, and workflows.
• Monitor system performance and troubleshoot issues as needed.
• Stay up-to-date on Salesforce releases and best practices to ensure optimal system utilization.
• System Maintenance:
• Perform routine system maintenance tasks, including software updates, patches, and backups.
• Collaborate with cross-functional teams to implement system enhancements and integrations.
• Provide technical guidance and support to end-users on Salesforce-related inquiries and issues.
• Training and Documentation:
• Conduct training sessions for end-users to promote effective use of Salesforce features and functionalities.
• Create and maintain documentation on Salesforce processes, procedures, and best practices.
• Offer ongoing support and assistance to users to ensure maximum productivity and efficiency.
• Collaboration and Continuous Improvement:
• Work closely with sales, marketing, and customer service teams to identify opportunities for process improvements and automation.
• Collaborate with IT and business stakeholders to prioritize enhancement requests and system enhancements.
• Participate in IT projects and initiatives as assigned by the VP of Information Technology.
• IT support
• Manage incoming support tickets through the Helpdesk system.
• Prioritize and triage support requests based on urgency and impact on business operations.
• Communicate effectively with end-users to gather necessary information and provide updates on ticket status.
• Assist with the setup, installation, and configuration of IT equipment and software.
• Escalate unresolved issues to appropriate IT staff

Education, Experience, Skills Required:

• 4+ years work experience as a Salesforce Administrator role
• Extensive experience in the administration and maintenance of Salesforce systems
• Experience in performing Salesforce upgrades and ensuring successful integration
• In-depth knowledge of Salesforce products and their functionalities
• Salesforce certified administrator or Salesforce advanced administrator certification preferred
• A bachelor’s degree in computer science is preferred

Company is an Equal Opportunity/Affirmative Action Employer.

Job Type: Full-time

Pay: $90,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 4 years

Schedule:

• Monday to Friday

Application Question(s):

• Describe your experience with Salesforce customizations? What specific customizations have you implemented?
• How do you stay current with Salesforce updates and new features?
• How do you handle data integrity and security within Salesforce?
• Will you be able to reliably commute to the NY office 3 times a week?
• Do you have 4+ years' work experience in a Salesforce Administrator role?

Ability to Commute:

• New York, NY 10004 (Preferred)

Work Location: Hybrid remote in New York, NY 10004

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