SiriusXM and its brands (Pandora, Stitcher, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day.

SiriusXM

SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM’s platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Stitcher, Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company’s advertising sales organization, which operates as SXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through Sirius XM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.

How You’ll Make An Impact

SiriusXM is looking for a Product Manager to join our Digital team focusing on Retention. This team member will work on the evolution of SiriusXM's digital properties with the goal of optimizing the customer experience by improving the ease at which a customer can conduct transactional functions online, reducing reliance on non-digital acquisition channels and increasing digital penetration. Transactions include: purchases, chat, FAQs/knowledgebase, payments, registration flows, and navigating within an account management center.

The Digital Product Manager will be an integral part of the team charged with informing and evaluating the next generation of the digital experience for siriusxm.com to drive innovation and improvements to help digital penetration and call deflection. They will be responsible for collecting and utilizing requirements, data, and consumer insights to provide actionable product development recommendations for a team of UX designers, developers, and marketers.

The right candidate will have a strong product management background with a portfolio of successfully released improvements and features for companies with aggressive marketing objectives to drive digital penetration.

• This position can be performed anywhere inside of the Eastern or Central time zones.

What You’ll Do

• Retention Product Manager focuses on all aspects of the product lifecycle including engagement, upgrades and churn deflection
• Gather requirements from stakeholders and create product requirements based on data-driven opportunities
• Define requirements in support of the key transactional functions/areas supported by this position:
  • Purchases
  • FAQs/Knowledgebase
  • Payments
  • Service Transfers
  • Change Plan
  • Account Portal
  • Streaming
• Work with cross-functional teams to identify business problems, and construct high-level product epics, features and user stories features
• Work with analytics and UX teams to aggressively test and optimize Account Management flows/funnels
• Define new site functionality that leverages and integrates data and applications such as marketing automation, CRM, analytics and tracking systems
• Utilize a portfolio of customer insight tools, including surveys, usability tools, analytics, and A/B testing
• Help shape business strategies through thoughtful data collection, insightful observations, and careful analysis
• Partner with other product managers/owners and key stakeholders to formulate, coordinate and evangelize product roadmaps and strategic plans
• Own development of success metrics (digital penetration, online visits and transaction rates) to assess enhancements and track and communicate progress accordingly. Proactively make recommendations based on where the initiatives are meeting, exceeding, or missing Key Performance Indicators (KPIs)
• Proactively manage and prioritize a backlog according to business value, complexity, and expectations
• Coordinate communication between developers, designers, and stakeholders regarding goals, requirements, and business needs
• Other special projects, as assigned.

What You’ll Need

• College degree and/or equivalent combination of education and experience preferred equivalent
• 3-5+ years of product management work experience
• Experience with digital optimization and testing, preferably on account management flows, improving digital penetration rates and reducing friction
• Experience defining requirements for complex login, registration and purchase flows across mobile and desktop devices, ideally for a paid subscription model or related ecommerce business
• Agile product development background with knowledge of Waterfall or other software development lifecycles and project management methodologies.
• Digital product management experience with customer benchmarks for success, and other commonly understood industry benchmarks
• Mobile app optimization and understanding of mobile payment capabilities and limitations a plus
• Ability to communicate effectively and influence at all levels of the organization
• Active listening, superior written and oral communication skills
• Outstanding multi-tasking ability and project management skills
• A deep passion to learn about the latest trends in digital technology
• Knowledgeable about digital marketing solutions and vendor landscape
• Customer-first orientation and strong passion for delivering quality tools, information and content in service to customer needs
• Ability to absorb complex, ambiguous requirements to rapidly organize them into structured requirements and user stories prioritized based on data and impact
• Must have legal right to work in the U.S.
• Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access, Visio).
• Varied usability, qualitative and quantitative testing experience with knowledge of survey platforms, A/B and multivariate testing tools, and Adobe Analytics, Google Analytics or similar analytics platform
• Experience with digital content management systems, prototyping and wireframing tools, and project management tools (JIRA, Aha!)
• Must have legal right to work in the U.S.

Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

At SiriusXM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $110,000 to $170,000 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.

R-2022-02-171

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