Description

BluePearl Specialty + Emergency Pet Hospital is seeking an experienced Patient Care Coordinator to join our state-of-the-art emergency and specialty hospital in Irvine, CA!

Are you committed and passionate about enriching lives through remarkable care for pets?

Do you thrive in fast-paced, dynamic, and rewarding work environment?

Are you a team player who enjoys working together on a team to provide quality care for pets?

If you answered "yes" to these questions, then we want to hear from you.

The Patient Care Coordinator is responsible for coordinating departmental flow, ensuring efficient patient treatment while continuously assessing the needs of the patient and their family.

The Patient Care Coordinator:
Live and exemplify the Five Principles of Mars, Inc. and support BluePearl's mission of enriching lives by providing remarkable care for pets.

Attendance required at staff meetings and technician department meetings.

Assist across services during primary service downtime or as directed by supervisor/manager.

Aids in the development of others to competently perform skills in prerequisite levels.

Remains current on R.E.C.O.V.E.R CPR guidelines and demonstrates proficiency in designated role as assigned by attending clinician and/or supervisor. (BLS)

Supports clinician and client throughout euthanasia process.

Approaches and handles patients according to safety protocols and core values. Compassionately, calmly, and gently approaches and handles patients.

Aids in setting and driving a culture of patient safety and utilizes the Patient Safety Event Reporting accordingly.

Appropriately restrain feline and canine patients in accordance with AVMA policies and procedures

Demonstrate proper use of hospital PPE; adhere to safety committee or hospital standards including Hazardous Drug Handling.

Assists with radiography using proper technique and PPE. Understands the concept of ALARA, and decreasing staff and patient exposure.

Assists with planning and coordination of daily service flow.

Orients and educates pet owners and their families providing educational information regarding treatments, procedures, medications, and continuing care requirements.

Acts as a liaison to clients, collaborating with the medical team, frequently keeping them informed. Connects clients with other associates to facilitate answers to questions.

Coordinates information and care requirements for the pet; resolving issues that could affect smooth care progression; fostering team support for the pets care and treatment.

Performs client call-backs.

Facilitates client visits and address questions, concerns, etc.

Provides rDVM updates on patients during hospital stay as directed

Documents conversations with specialists and clients in the medical record; interacting with other services to expedite scheduling, procedures, and consults.

Understands basic pharmacology of commonly-used oral medications, including handling, labelling and dispensing.

Maintains an advanced working knowledge of the pDVM portal.

Maintains an advanced working knowledge of insurance policies and procedures.

Maintains an advanced working knowledge of Instinct OP, IP, and Tx functions, including how to read and interpret.

Maintains the ability to complete, audit and review patient visit lists and invoices.

Understands and creates patient treatment plans (for their skill set and knowledge) and is able to present to clients in a clear manner.

Maintains a working knowledge of veterinary medical terms, abbreviations, procedures and conditions and is able to converse with other veterinary professionals and clients appropriately.

Pay: $23.00 - $41.00 / hour

This pay band is a starting point and is dependent on experience, credentialing and advancement through CareerTrax leveling system.

We also offer competitive shift differential pay for eligible hours worked for nights and weekends.
 

• Shift differentials are based on a 4-hour minimum.

For example:
Mon – Fri: 6pm to 8am = $4.00 Shift Differential

Sat & Sun: 8am to 6pm = $4.00 Shift Differential

Sat & Sun: 6pm to 8am = $5.50 Shift Differential

Provide patient updates and financial updates to clients

Why BluePearl?

Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.

We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their careers.

In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

We value your health and well-being as an associate by providing you with the following:

Health, dental, vision, and life insurance options.

Parental leave benefits

Flexible work schedules.

Time to reset, rewind, and reflect through our paid time off and floating holiday plans.

A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.

We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.