Department: Operations Strategy & Design
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Job Summary
All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Operations Performance and Design Consultant delivers on our Purpose by driving the strategy, analysis, design, and implementation of operational performance initiatives that aim to achieve positive and sustainable results as well as maximize revenue opportunities. This role also partners with operational workgroups throughout the Company to ensure the Operations perspective is understood and considered as part of Commercial and Enterprise decisions. The Operations Performance and Design Consultant is an innovative, strategic thinker who looks forward to making a meaningful impact on commercial processes and the Company’s performance .
Additional details:
The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available .
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
Contribute to developing strategies and business insights from qualitative and quantitative information
Help structure complex problems and act to holistically solve them
Distills complex problems and data sets into simple summaries that can be understood by all levels of Leadership
Identifies opportunities through analysis that drive business decisions and long-term strategy
Create value through identifying and implementing business improvements
Develop well-written presentations that are clear and convey key information, including business cases, roadmaps and other materials that support alignment efforts
Support cross-functional initiatives and lead meetings with key stakeholders at all levels
Support special programs and initiatives that arise from unique operational challenges
Communicate timelines, risks, issues, key decisions to multiple stakeholders
Encourage consensus among multiple parties with conflicting and diverse viewpoints
Build confidence and sustain trusted relationships with key stakeholders
May perform other job duties as directed by Employee’s Leader
Knowledge, Skills, and Abilities
Skilled in understanding and applying information to contribute to the organization's strategic plan
Skilled in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Skilled in data analysis and visualizing data to drive insights using tools such as Alteryx, Tableau, R, SQL, Python, think-cell, MS Excel, etc
Skilled in synthesizing information within PowerPoint presentations and delivering them to affected stakeholders
Ability to use statistical and mathematical models to draw conclusions
Ability to effectively listen to, understand, and communicate ideas presented in writing and/or in speaking with all levels of the organization
Ability to quickly understand assignments and complete them with a high degree of accuracy with minimal leadership oversight
Ability to build relationships and influence stakeholders at all levels within the organization
Ability to function under stress, meet deadlines, prioritize multiple/competing tasks, and work collaboratively with a team Education
Required: High School Diploma or GED
Experience
Advanced experience and knowledge in:
Working directly with Department Leaders (VP and Director level) on complex business changes and improvements
Developing and executing business plans
Managing all phases of large scale programs, with an emphasis on complex business change
Developing and presenting recommendations to Senior Executives on self-created opportunities
Leading Teams, setting Team goals, managing competing priorities, presenting to 20 or more people, and interfacing directly with Sr. Leaders and Executives
Preferred: Experience in forecasting/trend analysis
Preferred: Experience in SQL, Alteryx, and Tableau
Preferred: Experience in programming
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Pay & Benefits:
Competitive market salary from $124,550 per year to $138,400 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**
Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
Competitive health insurance for you and your eligible dependents (including pets)
Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits.
***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
07/16/2024
