MedCerts – a Stride Inc. company (NYSE: LRN) – is a national online training provider strengthening the workforce through innovative eLearning solutions. Focused on certifications in high-demand areas of allied healthcare and IT, it serves individuals from all backgrounds, including the military and their families, career changers and the under- and unemployed. MedCerts delivers career training through HD-quality video-based instruction, virtual simulations, games and animations, and on-the-job training through Experiential Learning solutions. Since 2009, the company has developed over 45 career programs, trained and up-skilled more than 55,000 individuals across the country and partnered with over 500 American Job Centers and more than 1,000 healthcare and academic organizations to build talent pipelines, and provide the option of articulated college credit to our students. In 2020, MedCerts was acquired by Stride, Inc. Stride has transformed the teaching and learning experience for millions of people by providing innovative, high-quality, tech-enabled education solutions, curriculum, and programs directly to students, schools, the military, and enterprises in primary, secondary, and post-secondary settings. For more information, visit medcerts.com.

The Manager of Student Services is charged with leading and managing a team of 10-12 Student Success Advisors. They are required to use their retention expertise in combination with quantitative and qualitative data to drive the strategies and tactics that successful program completion outcomes and excellent student experience. A successful candidate will be responsible for leading the day to day activities of the Advisement team, monitor and evaluate advisor performance as it relates to productivity and student outcomes, and coach and develop team of Advisors to transform the team into a world class student service and support team. This role reports directly to the Sr. Director of Operations and Student Services and will be asked to participate in and lead departmental projects. This person will also be responsible for non-student facing elements go into providing student services for an online program including but not limited to: data analysis, student database upkeep, cross-functional training and communication, program material creation for training purposes, and process/procedure creation.

GENERAL DUTIES AND RESPONSIBILITIES

• Continually analyze program data to understand what is positively or negatively impacting student retention
• Evaluate interactions between Advisors and students and implement regular coaching sessions
• Work with the internal team to identify opportunities to improve on student experience and outcomes
• Prepare and present material at internal and external meetings, both in person and virtually
• Ensure accurate biweekly forecasting and performance monitoring is maintained
• Acquire an in-depth knowledge of MedCerts programs and student personas
• Follow industry trends locally and nationally to anticipate future talent needs
• Report on successes and areas needing improvements
• Lead team and departmental meetings
• Create departmental presentations as needed
• Continually coach and develop staff

REQUIRED QUALIFICATIONS

• A self-starter with the ability to work independently
• Proven ability to influence change
• Excellent oral and written communication
• Work effectively in a fast-paced changing environment
• Managerial courage- willingly tackles difficult topics and conventional thinking, doesn’t hold anything back that needs to be said
• Student focus- the ability to always keep the student at the center of everything we do. Makes decisions and guides efforts to improve and expand value for students
• Ability to use digital tools and databases to create scalable processes
• Experience managing, coaching and developing customer facing staff

PREFERRED QUALIFICATIONS

• Master’s Degree
• Experience using Salesforce
• Call center experience
• Understanding of Healthcare careers and career paths

BENEFITS

• Fully remote working environment with equipment provided by MedCerts
• Paid time off and holidays
• 401K with a company match
• Health, Dental, and Vision Insurance available to you on start date
• Life Insurance
• Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs)
• Parental leave
• Tuition Assistance (including a University of Phoenix Partnership)
• Employee Assistance Program
• Pet Insurance
• Weight Loss & Gym Benefits
• Verizon Wireless Discount

WORKING CONDITIONS

This is a remote position in which work will be completed during normal business hours (approximately 8:30am – 5:00pm).

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