Our client is a public benefit company reimagining care for the safety net. As an AI-enabled medical group for Medicaid and Medicare, it delivers medical, behavioral, and social care by integrating shelters, pantries, and other community-based organizations into its whole-person model. As a leading complex care provider, it has proven its impact to reduce avoidable emergency care, including significant reductions in ER visits and hospitalizations. Once scaled nationally, its approach would save taxpayers billions per year.

With years of experience and vast data collected, the organization is now building an AI platform that embeds social work agents across the safety net to truly unify a fragmented healthcare and welfare system. By scaling the country’s frontline medical and social services workforce, the aim is to bring high-touch care to everyone.

Our client is not just delivering care—it’s transforming it. It’s building a future where high-touch, community-driven care is accessible to everyone, especially the most underserved.

About The Role

As a L&D Specialist, you’ll support the build and maintenance of the organization’s learning content infrastructure as Clinical Ops scales. This role is ideal for a proactive individual who thrives on execution, adapts existing approaches to new challenges, and partners cross-functionally to keep learning materials accurate, organized, and up to date.

You’ll work under general direction from L&D leadership while owning defined learning assets and contributing to a growing, structured learning ecosystem. This role helps ensure training content keeps pace with product, process, and operational change in a dynamic digital health environment.

This is a fully remote position reporting up to the Sr. L&D Manager.

What You’ll Do

1. Develop and/or audit and update all interactive learning modules into SCORM-compliant courses within the LMS, and maintain accurate on-going content management thereafter
2. Own assigned learning assets through their lifecycle, including build, publishing, versioning, updates, and retirement
3. Establish and maintain a structured learning content repository within the Knowledge Base
4. Develop and update learning modules for new hire onboarding, product updates, and workflow changes
5. Integrate into Operations and Product teams, staying up to date with workflow and/or product changes and ensuring training is reflective
6. Collaborate with subject matter experts to validate content accuracy and readiness
7. Apply learning content standards, templates, and versioning practices consistently
8. Identify content gaps or inconsistencies and propose practical updates or improvements
9. Communicate clearly with stakeholders and adapt messaging based on audience and context
10. Support or co-facilitate training sessions to frontline teams (LCMs, RNs, BH, NPs, etc.) with opportunity to grow facilitation skills over time

What You’ll Need

1. 2–4 years of experience in learning content development, instructional design, enablement, or training operations, ideally in a fast-paced or scaling healthtech organization that served high-acuity populations
2. Hands-on experience creating, updating, and maintaining SCORM-compliant courses in an LMS using authoring tools (e.g., Articulate Storyline/Rise, Captivate, etc.)
3. Demonstrated ownership of learning assets end-to-end, including build, publishing, version control, updates, and retirement
4. Comfortable partnering with Product and Operations to validate accuracy and alignment
5. Excellent verbal and written communication with the ability to adapt to the audience
6. Ability to stay current on product or workflow changes and reflect them accurately in training materials
7. Consistent execution against defined content templates, standards, and versioning requirements
8. Ability to spot content gaps or inconsistencies and flag practical improvements
9. Organized with a strong attention to detail
10. Willingness to support or co-facilitate training sessions
11. Ownership mindset – own driving results for the mission, business, employee and patient experience
12. Strong desire to work in a rapid-iteration early stage startup environment that is fast paced, complex, and has minimal barriers to make decisions
13. Passion for helping individuals experiencing complex chronic needs such as homelessness, severe mental illness, and substance use disorder
14. Bilingual in Spanish and/or familiarity with onboarding or operational training for frontline or workflow-driven roles are also a big plus!

Our Values

1. Lead with integrity: Keep commitments and take responsibility for actions. Be dependable and choose authenticity over perfection.
2. Embrace challenges: Leave egos at the door and step forward into discomfort. Help each other to learn and provide feedback using candor and kindness.
3. Break through walls: Go the extra mile for patients, partners, and one another, and run toward hard things. Be resilient in the push for consistent improvement and challenge the status quo.
4. Act beyond yourself: Build each other up and respect boundaries. Seek first to understand and assume positive intent.
5. Care comes first: Hold oneself to the highest standards for patients. Be relentless in the pursuit of the mission, and ensure that oneself is cared for in order to care for others.

Because We Value You

1. Competitive salary: $90,000 - $100,000
2. Equity compensation package
3. Flexible vacation policy – take the time needed to recharge
4. Comprehensive medical, dental, and vision coverage
5. 401(k)
6. 100% company-sponsored short and long-term disability and life insurance
7. Subsidized backup childcare and caregiver supports
8. Work entirely from the comfort of your own home
9. Monthly $100 work from home expense stipend
10. Equipment needed for the role is provided
11. Opportunity for rapid career progression with plenty of room for personal growth!

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”

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