Propel Technology is a family-owned technology firm offering IT support consulting services to the Greater Detroit and Greater Denver areas.

We opened our Denver office in June 2018 and our Detroit office in July 2019, and have enjoyed exponential growth in both markets. We provide outsourced IT support, IT consulting, and cybersecurity services for businesses both local & nationwide. We specialize in small and medium businesses that range from 10 to 300 employees.

Propel technology was founded on a simple premise: Put people and relationships first. Our main goals are to build long-lasting relationships and to help our clients grow their business through the use of technology.

Job Description

Propel Technology is a rapidly growing Managed Services Provider with offices in Detroit, MI and Westminster, CO. We are seeking an experienced IT support technician to join our Colorado team. The position will be primarily work-from-home, with occasional on-site visits to client offices in the Greater Denver Metro area. We provide a cell phone allowance and mileage reimbursement at the standard IRS rate. Preferred candidates will be mid-career IT professionals with several years' experience working in IT support and advanced knowledge of commonly-used small and medium business IT platforms and software (details below). They should also have experience in designing, planning, and implementing IT projects. Candidates with MSP experience and/or experience in IT Security and Compliance frameworks such as NIST and CMMC are especially attractive and eligible for higher salaries. We're a tight-knit group with a focus on customer satisfaction and teamwork. We encourage our team members' professional development through internal training and reimbursement for relevant courses and certifications. And we try to have a little fun, too!

PRIMARY RESPONSIBILITIES

• Troubleshoot, diagnose and solve workstation and server hardware or software faults.
• Assist in troubleshooting and diagnosis of network problems as directed.
• Support end users both in office and remotely by talking through a series of actions, either face-to-face, over the telephone, or via email to help set up systems or resolve issues.
• Assist users with Microsoft Office applications including but not limited to MS Word, Excel, Power Point, and Outlook.
• Assist users with cloud applications such as G-Suite and Office 365.
• Ability to manage user accounts, security groups, policies in a Windows Domain / Azure Active Directory environment as directed.

PRIMARY REQUIREMENTS

• 3+ years experience in IT support role or similar.
• Experience with Windows 10 and 11 Professional workstation installation, configuration and Windows Domain connectivity.
• Experience with Windows Server 2012 R2 through 2022 - installation, configuration and administration.
• Experience with intermediate / advanced diagnostic and troubleshooting methods for computer workstations, printers, VoIP phones and wired/wireless networking.
• Ability to replace basic computer components such as power supplies, memory, keyboard, etc.
• Intermediate / advanced knowledge of TCP/IP networking and troubleshooting techniques.
• Experience in Microsoft Office applications including but not limited to MS Word, Excel, Power Point, and Outlook
• Comprehensive experience with cloud-based email and collaborative tools like G-Suite and Office 365.

ADDITIONAL REQUIREMENTS

• Must have diagnostic and problem-solving skills
• Excellent communication ability
• Able to establish a good working relationship with co-workers and vendors
• Comfortable communicating in-person and via phone with peers, managers, and vendors.
• Excellent organizational and time-management skills
• Ability to manage multiple requests simultaneously
• Ability to prioritize work based on objectives
• Reliable transportation

BONUS POINTS

• Background in IT security and compliance / government work
• Experience working for an MSP or enterprise organization with satellite offices

Job Type: Full-time

Salary: $47,000.00 to $60,000.00 / year depending on experience and qualifications.

Propel Technology LLC provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

• LGBTQ+ friendly workplace
• Age-inclusive
• Paid time off

Work Remotely

• Yes

Job Type: Full-time

Pay: $47,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday
• On call

Supplemental Pay:

• Bonus opportunities

Application Question(s):

• Willing to complete a criminal background check?
• Are you located in the Denver Metro area OR are you willing to relocate to the Denver Metro area?

Education:

• High school or equivalent (Required)

Experience:

• IT support: 3 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Boulder, CO 80303: Relocate before starting work (Required)

Work Location: Hybrid remote in Boulder, CO 80303