YWCA GLA is dedicated to eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all. YWCA GLA provides direct services, empowerment programming, and advocacy to support marginalized individuals and families, especially women and girls of color, while working to challenge structural barriers to equity.

Objective of Position

An IT Support Specialist is skilled in end-to-end user, data, voice and security systems management, configuration, installation and deployment, troubleshooting, support, onboarding, maintenance, documentation, licensing, and overall user account management of the organization. The ideal candidate will work in person and appl these skills in an MIS team environment serving and supporting internal staff, vendors and third parties in multiple geographical sites in Los Angeles County. Strong ability and inclination to take ownership and enhance specific areas of IT support services is required.

Statement of Duties

This is a dynamic role; you will interact with the MIS team and staff at the main office or at various locations throughout LA County. A typical day involves a check in with the MIS team, reporting daily duties, responding to tickets in the support platform, making calls, organizing and maintaining hardware inventory and shipments, scheduling site visits, user administration on various data and voice system platforms, documenting, creating knowledge base articles for the MIS team and end users, onboarding/offboarding and training users. Two to three times a week, you may visit other locations to deliver and set up equipment, assist staff and various IT vendors. Some of the systems and infrastructure you will be supporting include camera and access security systems, copiers and printers, smart boards, audio visual equipment, computer labs, data closets, networking equipment and cabling, end of day wrap up and communications with the MIS team.

• Provide technical support and troubleshooting assistance to employees for hardware, software, and network issues.
• Respond promptly to support requests and resolve issues. When necessary, escalate the problem to a higher level of support.
• Collaborate with the MIS team to design, develop, and implement system improvements and upgrades.
• Monitor and maintain inventory of all IT equipment, including computers, printers and network devices.
• Assist in administrating the organization's IT infrastructure, including servers, networks and security systems.
• Train and educate staff members on It-related topics, such as best practices and security protocols.

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