Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision.

Based in New York, you will be an Information Systems Support Specialist and operate in this second level support role with the primary responsibility of providing the technical support to customers along with operational and administrative support for IS functions in this office. This position will actively participate in maintaining and improving the timeliness and quality of IS support provided to all customer constituencies within assigned office(s).

The role reports to the Associate Director of US Technology.

Responsibilities include:

• Execute the effective and timely delivery of IS services.
• Interact effectively with all customer constituencies, in person when at all possible.
• Deploy and maintain the operational availability of all computer related equipment, including PCs, printers, laptops, smartphones, data communication equipment, audio-visual systems and when directed by IS Operations, servers and network infrastructure.
• Perform effectively as a second level technical resource to resolve customer issues.
• Listen attentively to the problem/issue described by the customer and log all pertinent information into our call tracking program, Footprints.
• Contribute detailed solutions into the Footprints Knowledge Base.
• Promote effective utilization of firm provided software applications to customers.
• Responsible for keeping equipment inventory up to date at all times in our Asset Management System.
• Provide technical support and assistance outside of normal business hours as required.
• Must have strong organizational skills and be able to prioritize work efficiently, multi-tasking is a must.
• Maintain and adhere to Firm-wide and departmental policies, standards, operational guidelines, and administrative procedures relating to IS function.
• Participate as an active team member on IS projects to which assigned.

QUALIFICATIONS

• Strong verbal, written, interpersonal and team skills
• Strong customer service skills
• Superior experience with computer hardware, printers, smartphones and audio-visual communications equipment
• Physically able to move equipment

EXPERIENCE

• Experience providing support in a Windows 10 and iOS environments
• Experience providing support on Microsoft Office products, Exchange and SCCM
• Experience providing IS support in a Legal or Professional Services environment

Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.

Compensation & Benefits:
The annual compensation range for this position is $92-105k. The salary offered within this range will depend upon qualifications and other operational considerations.
Benefits offered for this position include health care; retirement benefits; paid days off, including sick time, and vacation time; parental leave; basic life insurance; Flexible Spending Accounts; as well as discretionary, performance-based bonuses.

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