The HR Operations Specialist will support daily HR operations across the company's US offices. This position reports to the Managing Director, North America, and receives functional guidance from the company's HR consultant.

The successful candidate will collaborate with the Global HR Operations team, US Finance team, department leaders, and employees throughout the organization.

This role requires strong organizational skills, attention to detail, sound judgment, and the ability to manage multiple priorities while maintaining confidentiality.

Key Responsibilities

Human Resources Operations

• Maintain accurate and confidential employee records, personnel files, and HR databases.
• Coordinate onboarding and offboarding documentation and administrative processes.
• Support the implementation and administration of HR policies, procedures, and programs across US offices.
• Track compliance training, certifications, and important HR deadlines.
• Respond to employee questions regarding company policies, benefits, and HR programs.
• Refer complex employee matters to the Managing Director or HR consultant when appropriate.
• Prepare HR reports, workforce metrics, and presentations for leadership.
• Maintain HR systems, including BambooHR and Lattice, and help reconcile information across platforms.
• Coordinate timelines and administrative activities for the company's twice-yearly performance review process.

Recruitment and Talent Coordination

• Support recruitment activities for positions at different organizational levels, including internships and senior-level roles.
• Coordinate interview schedules, candidate communications, and recruitment logistics across offices and time zones.
• Maintain accurate information in the human resources information system and applicant tracking system.
• Work with hiring managers and the HR consultant to prepare and publish job descriptions.
• Assist with internship recruitment, onboarding, and ongoing program administration.
• Help ensure a consistent and professional experience for candidates throughout the recruitment process.

Employee Support and Engagement

• Serve as an initial point of contact for routine employee HR questions.
• Provide information about employee programs, benefits, and internal policies.
• Support employee engagement initiatives and recognition programs.
• Assist with company-wide HR communications, training sessions, and meetings.
• Coordinate HR-related events and organizational activities.
• Handle confidential employee information and sensitive matters appropriately.
• Support diversity, equity, and inclusion committee meetings and initiatives.

Global HR Coordination

• Collaborate with the Global HR Operations team to align US HR processes with established company standards.
• Assist with process improvement projects and HR documentation.
• Support global reporting requirements and maintain accurate HR data.
• Share information and coordinate activities with relevant internal teams.

Required Skills and Qualifications

• Bachelor's degree in Human Resources, Business Administration, Communications, or a related field.
• Two to four years of progressively responsible HR experience, preferably in an agency, professional services, or media environment.
• Experience supporting recruitment across multiple organizational levels.
• Familiarity with HR information systems, applicant tracking systems, and Microsoft Office applications.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage competing priorities and meet deadlines.
• Sound judgment when handling confidential information and employee-related matters.
• Ability to work effectively with colleagues across teams, offices, and time zones.
• Strong analytical and problem-solving skills.
• A collaborative, approachable, and proactive working style.

Preferred Qualifications

• PHR, SHRM-CP, or an equivalent HR certification, or active progress toward certification.
• Experience using BambooHR and Lattice.
• Experience supporting employees in a multi-location or distributed organization.
• Experience coordinating HR processes in a fast-paced professional environment.

Work Location and Schedule

This is a hybrid position based in the Boston, Massachusetts office, with an expectation of working in the office two to three days per week.

Occasional travel to other US offices may be required. The position generally follows standard business hours, with some flexibility needed to support important deadlines and time-sensitive HR activities.

Reasonable accommodations may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the position.

Compensation and Benefits

The anticipated annual salary range for this position is $75,000 to $95,000, depending on relevant experience, qualifications, and work location.

The benefits package may include:

• Medical, dental, and vision insurance.
• A 401(k) retirement plan with company matching contributions.
• Paid parental leave.
• Eleven paid holidays.
• Paid time off.
• A four-week paid sabbatical after four years of service.
• A flexible work culture.
• A $1,000 professional learning fund.
• Opportunities for professional development and collaboration with senior leadership and the Global HR team.

Benefits and compensation are subject to applicable company policies and eligibility requirements.

Professional Development

The HR Operations Specialist will have opportunities to develop HR operations expertise, improve internal processes, collaborate with international colleagues, and learn from experienced company leaders and HR professionals.

Equal Opportunity and Application Process

The Hoffman Agency values diverse perspectives and aims to foster an inclusive and collaborative workplace. Employment decisions should be based on relevant qualifications, experience, skills, and business needs, in accordance with applicable employment laws.

Candidates whose qualifications align with the position requirements may be contacted for further consideration.

Interested applicants should submit their application through the company's authorized recruitment process.