Cherry Street is seeking a great role model as our General Manager - you're the person everyone will look to. From being on time for your shift, to having a great attitude to customers and co-workers and even how you dress - you have to have high standards for yourself and the rest of the team. You will need to use your stellar attitude and motivational skills to get them in the right place, at the right time and doing the right thing all while creating a great place to work. The Assistant Manager reports directly to the General Manager and owners.

Duties

• Enforcing regulated sanitary practices by maintaining an organized, clean, and functioning establishment
• Ensuring all guests have a unique experience while setting a level of expectations and handling dissatisfied guests and accidents/situations
• Hiring, developing and training, scheduling, performance managing, and disciplining of entire staff with General Manager
• Supervising the floor during meal periods to ensure that all company standards, policy, and steps of service are met through all guests’ interactions.
• Communicate effectively, both verbally and in writing, to provide clear direction to the staff
• Organize and conduct pre-shift meetings communicating pertinent information to the staff, such as beer changes and events coming up

Responsibilities

• Ensures compliance with established food standards, food quality, preparation and production by adhering to corporate food handling procedures and policies
• Ensures that during their shift, appropriate dining room, service area and kitchen procedures are adhered to
• Trains and counsels hourly team members who work primarily on their shifts or whose initial training will be on their shifts
• Guarantees the highest level of hospitality and service to all guests at all times
• Provide coaching of team members during their shift when necessary
• Ensures compliance with all personnel records, team member schedules and reports
• Prepares and maintains administrative and financial records as directed
• Assists in the daily operation of the restaurant within the budget
• Ensures that during their entire shift, specials, promotions, and marketing plans are presented according to company procedures
• Ensures that hours of operation for the restaurant are maintained during their shift
• Ensures that during their shift compliance with established safety and sanitation procedures and all Federal, State, and local regulations (child labor laws, wage and hour, OSHA, liquor laws, etc.) is met
• Completes accident reports promptly in the event that a guest or employee is injured by following proper procedures
• Keeps General Manager/Owners promptly and fully informed of all issues (i.e. problems, unusual matters of significance, and positive events) and takes prompt corrective action where necessary OR suggests alternative courses of action
• Responsible for decision making in the following areas:
• Team member position assignments
• Disciplinary actions as needed
• All those decisions required to effectively execute shift operations
• Decisions to defer to GM/Owner relate to the following areas;
• Hiring or terminating team members
• Merit increases for team members
• Vendor specifications
• Purchases for better of business (seasonal décor, office supplies, grocery runs, etc.)

Requirements

• Pleasant, polite manner, and a neat and clean appearance
• Ability to motivate employees to work as a team to ensure that food and service meet appropriate standards
• Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems
• Regular and reliable attendance and punctuality
• Ability to clearly and articulately communicate with team members and guests
• Ability to interact professionally and appropriately with all team members and guests
• Operate phones, computers, type writers, copiers, and other office equipment
• Proficient in Microsoft Office and other basic computer software and websites
• Managing by the philosophy of “If it’s not 100% right- it’s a 100% wrong” and correcting the problem immediately. Our Kitchen Managers ensure that there is no deviation to standards
• Must be able to stand and exert well-paced mobility including bending and stooping for the duration of the workday
• Must be able to lift or carry 20 pounds
• Must be physically able to work at any duty station in the kitchen or service area when necessary

Qualifications

• Self-discipline, initiative, leadership ability and outgoing
• Must possess good communication skills for dealing with diverse staff
• College degree is preferred, High School diploma required, or a combination of practical experience and education will be considered as an alternative
• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports
• Must possess a valid drivers license
• Must be eligible to work in the United States
• Must be able to obtain Forsyth County Liquor Pouring Permit
• Must be ServSafe certified or obtain certification
• Must be willing to agree to a background check and provide reference list with three employers and three personal

Troubleshooting

• Preventative maintenance
• Fix anything that breaks, if you can
• If you can’t fix it, know when to and hire someone who can fix it
• COMMUNICATE to ownership and other staff to ensure safety and sanitation and prevent injury

In a Nut Shell

• FOH Scheduling – schedule two weeks ahead
• Handle all Availabilities and updating master availability sheet
• Oversee FOH training and implementation of FOH training guides
• Respond to business calls in a timely manner…mainly due to scheduling and issues
• Maintain cleanliness of Front of house – bathrooms, dining room, dining room furniture, patio, front sitting area
• Ensure staff is up to date on Alcohol Permits
• Staff is knowledgeable about beers on tap and food specials
• See Task Assignment for daily/weekly tasks
• Take disciplinary action as needed and discuss with GM and/or owners
• Ensure Alcohol Incidents are being filled out when situation arises
• Ensure FOH (servers, bartenders, hostesses) Staff are set up and completed on Certipay Onboarding
• Develop with GM Catering Manger position. Help sell and handle off site and onsite catering orders.
• Handles all requests off. Must be approved by you. 2 weeks in advance minimum.
• Conducts all FOH orientations. Sets up their training schedules, packets, etc. Will finalize this processes with GM.
• ***Monitors all hiring websites on a daily basis. Responds within a timely manner. (Snag a job, Indeed, Facebook, craigs list, facebook). .

Job Type: Full-time

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 3 years

Restaurant type:

• Casual dining restaurant

Shift:

• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Full service restauranrt: 3 years (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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