Do you have an enthusiastic approach to customer service? Are you looking for an entry-level job that can lead to a satisfying career? The Department of Transportation is seeking an enthusiastic individual to provide excellent customer service while assisting the public with driver licensing services! If you want to experience the reward of helping your fellow Pennsylvanians, this is the job for you! Apply today!

 

This position is responsible for administering the application and knowledge testing processes of the Pennsylvania's commercial and non-commercial driver licensing program.

 

Applicants to this job posting have the opportunity to apply for three different Drivers License Center locations:

• Bridgeville Drivers License Center - Chartiers Valley Shopping Center, 1025 Washington Pike, Suite F2, Route 50, Bridgeville, PA 15017
• Pittsburgh Drivers License Center - 708 Smithfield Street, Pittsburgh, PA 15222
• Penn Hills Drivers License Center - Penn Hills Shopping Center, 11620 Keleket Drive, Penn Hills, PA 15235

 

Details OF WORK

 

Works in direct contact with customers to verify applicant identification, completion of application forms, and to enter information into online driver license application software.

 

Administers standardized knowledge tests to evaluate the applicant's understanding of the Vehicle Code, driving laws, and associated traffic control devices. A vision screening for visual acuity is given to all applicants using a telebinocular instrument.

 

Data enters applicant test results and customer applications for driver license services into online software systems using a PC terminal.

 

Strictly adheres to all aspects of Driver and Vehicle Services' Customer Service Policy.

 

Responsible for ensuring that the correct fee waiver code is used and properly documented whenever a fee waiver is necessary to process a customer transaction. Complies with all aspects of the Fee Waiver Guidelines.

 

Performs other related duties as required.

 

Work Schedule and Additional Information:

• Full-time employment.
• Work hours are 8:15 am to 4:45 pm, Tuesday - Saturday, with 30-minute lunch.
• Work hours are 8:15 am to 4:45 pm, Monday - Friday, with 30-minute lunch - Pittsburgh Driver's License Center only.
• Overtime and Travel Required.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

 

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

 

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience obtaining, evaluating, and providing information to the public.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

 

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

 

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

 

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click the Veterans' Preference tab or contact us at View email address on click.appcast.io.

 

Telecommunications Relay Service (TRS):

 

• 711 (hearing and speech disabilities or other individuals).

 

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply EXAMINATION INFORMATION

 

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

 

Learn more about our Total Rewards by watching this short video!

 

Health & Wellness

 

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

 

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

 

Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, six weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

 

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

 

Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

 

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

 

*Eligibility rules apply.

 

01 INSTRUCTIONS: You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

 

Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

 

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our FAQ page.

• Yes

 

02 WORK BEHAVIOR 1 - CUSTOMER SERVICE/TECHNICAL ASSISTANCE Greets customers, verifies their form of identification, and assists them with the completion of forms. Disseminates forms and informational brochures based on customer needs. Utilizes appropriate customer service skills when dealing with adversarial situations. Independently responds to questions and/or concerns and provides information directly to customers in person regarding the services provided and the requirements associated with each service. Levels of Performance Select the "Level of Performance" which best describes your claim.

• A. I have experience providing information and communicating with the public in person, over phone calls, AND in writing (paper or electronically).
• B. I have experience providing information and communicating with the public in person OR over phone calls.
• C. I have experience providing information and communicating with the public in writing (paper or electronic). My experience does NOT include in person or phone call communications.
• D. I have successfully completed college-level coursework or training related to communications or public speaking.
• E. I have NO experience or training related to this work behavior.

 

03 In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.

1. The name(s) of the employer(s) where you gained this experience
2. The type(s) of information you communicated to the public
3. The method with which you communicated to the public (in person, by phone, or in writing)

 

04 If you have selected the level of performance pertaining to college coursework/training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University/Training Source
2. Course Title(s)
3. Credits/Clock Hours

 

05 WORK BEHAVIOR 2 - DATA ENTRY Enters applicant test results and customer application information for driver license services into an online driver license application software system. Verifies the accuracy of the data that has been input. Resolves discrepancies in information. Obtains missing information needed to resolve incomplete documents. Levels of Performance Select the "Level of Performance" which best describes your claim.

• A. I have experience entering and updating electronic data and verifying its accuracy. I have also resolved discrepancies in information and obtained missing information needed to resolve incomplete documents.
• B. I have experience entering and updating electronic data and verifying its accuracy.
• C. I have successfully completed college-level education or training related to data entry or data management.
• D. I have NO experience or training related to this work behavior.

 

06 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience
2. The actual duties you performed related to entering information into a computer system
3. The type(s) of information you entered into a computer system
4. Your level of responsibility

 

07 If you have selected the level of performance pertaining to college coursework/training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University/Training Source
2. Course Title(s)
3. Credits/Clock Hours

 

08 WORK BEHAVIOR 3 - REVIEW AND PROCESS IDENTITY DOCUMENTS Reviews and processes identity documents by accessing various tools, systems, and databases. Authenticates and identifies documents used to establish identity and eligibility for driver license or identification card products to aid in identifying irregularities and fraud. Identity documents include, but are not limited to: birth certificates, proof of residency documents, U.S. Passports, Social Security Cards, court documents, and immigration documents issued by the Department of Homeland Security. Levels of Performance Select the "Level of Performance" which best describes your claim.

• A. I have experience identifying and authenticating documents used to establish identity and eligibility for driver license/identification card products. I reviewed and processed identity documents by accessing various tools, systems, and database.
• B. I have experience identifying and authenticating documents used to establish identity and eligibility OTHER THAN for driver license/identification card products. I reviewed and processed identity documents by accessing various tools, systems, and database.
• C. I have experience identifying and authenticating documents used to establish identity or eligibility.
• D. I have successfully completed formal training on how to identify and authenticate documents.
• E. I have NO experience or training related to this work behavior.

 

09 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience
2. The type(s) of documents you reviewed and authenticated
3. The type(s) of documents you processed
4. The type(s) of tools, systems, or databases you used to process identity documents

 

10 If you have selected the level of performance pertaining to training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. Training Source
2. Course Title
3. Credits/Clock Hours

 

11 WORK BEHAVIOR 4 - OPERATE OFFICE EQUIPMENT From the list below, please select the office equipment you have experience in operating.

• A. Debit/Credit Card Payment Machine (for sales transactions)
• B. Computer
• C. Printer
• D. Copy Machine
• E. Fax Machine
• F. Scanner
• E. Digital Tablet Device
• F. None

 

12 In the text box below, please list the name(s) of the employer(s) where you gained the experience you claim with office equipment. If not applicable, please type N/A in the text box below.

 

* Required Question