Credence Management Solutions employs hard-working, passionate individuals who bring innovation, accountability, and a growth mindset to the many missions we support across the US Federal Government. Employee empowerment is part of the fabric of our corporate culture through which we emphasize opportunity, recognition, reward, and retention. At Credence, we follow the principles of servant leadership and believe that serving and supporting others is critical to both our individual and collective achievements. We have only one measure of success. Yours.

We are hiring for positions under the Global Health Training, Advisory, Support Contract (GHTASC) in support of the U.S. Agency for International Development (USAID) Bureau for Global Health (GH). These roles deliver institutional support services in a wide range of technical areas at the junior, mid-, senior, and expert levels.

We are a diverse, enthusiastic family of subject matter experts, business professionals, and practitioners who all share a common goal of providing excellent services to our government customers. If you want to work in a dynamic and fast-growing environment with highly motivated colleagues, then Credence is the right place for you!

Credence Management Solutions is seeking a Digital Communications Advisor with expertise in digital communications, including web, social media, and video or related disciplines to contribute to the USAID, Bureau for Global Health’s Malaria Division and the Bureau’s overall efforts. See below for more information on this exciting opportunity and apply to join Credence today!

Responsibilities

The Digital Communications Advisor will primarily support the USAID, Malaria Division of the Office of Infectious Disease of the Bureau for Global Health as an Institutional Support Contractor (ISC) through the Global Health Training, Advisory, and Support Contract (GHTASC).

The Malaria Division of the Office of Infectious Disease of the Bureau for Global Health is charged with the technical leadership for, and management of, USAID’s malaria portfolio, including the US President’s Malaria Initiative (PMI). PMI is the US Government’s (USG) flagship global malaria initiative and is led by USAID and co-implemented with the Centers for Disease Control and Prevention (CDC).

As described in End Malaria Faster: U.S. President’s Malaria Initiative Strategy 2021-2026, the goals of PMI are to reduce malaria mortality, reduce malaria morbidity, and accelerate progress toward national or subnational elimination in PMI partner countries. PMI’s strategic approach includes reaching the unreached, strengthening community health systems, keeping malaria services resilient, investing locally, and innovating and leading.  PMI supports the implementation of evidence-based interventions at-scale, including malaria diagnosis with microscopy and malaria diagnostic tests; malaria treatment with artemisinin-based combination therapy; vector control with insecticide-treated mosquito nets and indoor residual spraying; chemoprevention, such as intermittent preventive treatment of malaria in pregnancy and seasonal malaria chemoprevention; surveillance; supply chain strengthening; and SBC. The Initiative is results-based, focused, and exhibits a high level of financial and programmatic accountability.

The Digital Communications Advisor will support PMI’s strategic communications approach through the regular development of social media posts, blogs, videos, and related materials. The Advisor will also play an important role maintaining PMI’s web presence, through regular updates to PMI.gov, as well as liaising with relevant technical contractors. The Advisor will also contribute to strategic engagement of key internal and external partners and influencers to align on messaging and to ensure internal and external amplification of PMI’s messaging and impact.

Essential Duties and Responsibilities:

The Digital Communications Advisor will be an integral member of the PMI Communications Team. Specifically, the Digital Communications Advisor will be charged with the following:

• Managing PMI’s social media accounts, including developing content for regular posts to the sites, maintaining a social media posting calendar, and scheduling social media and website posts to support a cohesive external message.
• Contributing to graphics and layout, including campaign graphics, infographics, storytelling platforms, icons, fact sheets, and announcements and provides design direction and graphic design support and feedback on PMI materials
• Developing, producing, and editing videos that amplify PMI’s messaging and impact
• Creating, modifying, and updating content on PMI.gov to better communicate the mission and impact to the public and support maintenance of the website
• Liaising with technical experts to make updates and systemically apply editorial and maintenance processes to keep PMI.gov free of errors and up-to-date
• Collaborating with technical experts, the PMI Communications Team, and the PMI Front Office to produce compelling storytelling content—and facilitate the creation of content, including social media posts, videos, blogs, etc.—in line with PMI’s strategic communications approach
• Leading on PMI branding by serving as the PMI Communications Team point of contact for branding, contributing to PMI Branding and Marking Plans, ensuring all communications products are brand compliant, and providing advice and feedback to implementing partners and technical teams on branding questions.
• Liaising with USAID’s Bureau for Legislative and Public Affairs (LPA), USAID’s Social Media Team, and other offices as needed to ensure information is timely, accurate, and strategically aligned with Agency priorities
• Ensuring that all communications and outreach efforts (e.g., talking points, presentations, speeches, testimony) emanating from PMI are strategic, technically accurate, and aligned with PMI’s strategy and operating principles

Qualifications

• Master’s degree with 6 years, Bachelor’s degree with 8 years, Associate’s degree with 10 years, or high school graduate with 12 years relevant experience in communications, social sciences, or a related degree
• Experience in online communications, digital marketing and/or and social media, including the management of social media platforms, content development, video editing, and website maintenance
• Extensive experience with Illustrator, Photoshop, and InDesign, (Adobe Creative Suite) and web-based design programs, such as Canva and Adobe Express
• Experience with video development and video editing software
• Strong creative portfolio demonstrating good use of typography, grid-based design, white space, and color theory
• Ability to think strategically and collaborate across teams and take initiative, prioritize, and complete projects in a fast-paced environment
• Proven experience with communications and messaging strategy, content development, presentation development, and public relations
• Demonstrated leadership, communications, problem solving, and interpersonal skills to work effectively with a broad range of USG personnel and international partners
• Knowledge and specialized experience in global health and/or international development desirable
• US citizenship or US permanent residency and ability to obtain at a minimum a facility access clearance

Competencies/Performance Criterion

• Innovation: Employee takes initiative to propose new ideas/approaches, and demonstrates ability to find new and better ways to accomplish work.
• Customer Service: Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
• Accountability: Takes ownership of work responsibilities and holds high standards. Keeps commitments and takes appropriate actions to ensure obligations are met. Pursues efficiency and effectiveness and adheres to Organization policies and procedures.
• Interpersonal Skills: Employee demonstrates ability to work in cooperation with others and communicate effectively with co-workers, supervisors, subordinates, clients and other outside contacts.
• Continual Learning: Assesses and recognizes own strengths and weaknesses; pursues professional development that is aligned with organizational role, contribution, and goals. Proactively shares knowledge with others to foster learning across the Organization.

Full salary range for this position is $92,300 to $145,617.00  per year, with the starting salary determined based on candidate’s knowledge, skills, experience, as well as budget availability.

Prior to submitting your application your resume must include relevant paid and non-paid experience showing dates held with month, year and hours worked per week for each position. Please ensure that all relevant experience and education is documented on your resume. There is no limitation to resume length; updates to resumes will not be accepted during the interview and selection process.

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