CloudWave is committed to providing expert solutions for MEDITECH and the healthcare enterprise. Our dedicated team of professional engineers and consultants are MEDITECH specialists with long-standing track records of success in designing and implementing solutions for MEDITECH customers.

CloudWave offers an exciting and rewarding work environment that offers competitive salaries and benefits, as well as unparalleled growth and development opportunities.

SUMMARY:

This position manages and monitors events from client security devices/sensors and authentication services associated with the organization’s security controls. Incumbents will possess strong technical, analytical skills while providing an accurate analysis of security-related problems. They have a well-rounded networking background and perform extensive troubleshooting of customer issues in the fast-paced SOC. This individual is customer and team-focused and works to resolve security challenges and other needs promptly. These needs may involve investigating and responding to security threats, making change requests to the security policy of the client device, recommending security strategies, performing penetration testing and vulnerability assessments, interpreting threat intelligence, and possibly visiting client sites through the United States.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide technical leadership and guidance to our clients and team members, potentially on a 24×7×365 basis. This involves handling events such as identifying user security issues, responding to real-time cyber-attacks against critical infrastructure, extensive troubleshooting, and coordinating resolution or restore using various applications and testing tools. The events can include hardware/software failures and security breaches, threats, or network connectivity issues. Regularly provide high-level proactive technical guidance, including security configurations, security policy modification recommendations, and diagnostics of remote network security issues.
• Professionally and courteously answer inbound security-related calls for help and provide customers with the best possible customer service and experience, create tickets, fill out necessary checklist paperwork, generate trouble tickets for all work and informational requests, handle security-related user complaints, and escalate according to established procedures.
• Ensure that the client and Sensato implement best practice security policies that address business needs while protecting vital corporate assets.
• Individual must be able to perform with minimal supervision of routine duties; must demonstrate an ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; interpret instructions furnished in written, oral, diagram, or schedule formats; and be able to handle multiple tasks simultaneously. The individual must work well under crisis and understand that their decisions impact the lives of thousands, not just the networks and platforms.
• The individual must be able to pass an ongoing security clearance and have no prior criminal history. Individuals with honorable military service are highly desirable.

FUNCTIONAL/TECHNICAL SKILLS:

• Background in networking or security to include intrusion detection/prevention.
• Excellent written, verbal communication, leadership, and organizational skills.
• Knowledge and experience with PCs, LAN topologies, routers, hubs, and terminal servers.
• Knowledge of security applications such as IDS, Security Event Management, and anomaly detection tools is beneficial.
• Knowledge of VPN technology.
• Knowledge of trouble ticketing systems/CRM.
• Understanding the operation of test and analysis equipment such as protocol analyzers, LAN/WAN sniffers, etc.
• Ability to read and interpret network diagrams.
• Ability to read and understand packet captures.
• Basic understanding of the OSI model.
• Strong interpersonal and customer service skills.
• Knowledge of Unix and Windows Operating Systems.
• Experience with processes in functional areas “(i.e., trouble management, fault management, and incident management).
• Understanding network management concepts and software, including SNMP.
• The desire to perform advanced cybersecurity research.
• Demonstrated passion for ongoing education and learning.
• Demonstrated self-starter who understands the concept of true teamwork and problem ownership.
• The individual must be detail-oriented and understand the need for absolute discipline.

SUPERVISORY RESPONSIBILITIES: N/A

MINIMUM QUALIFICATIONS: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

EDUCATION:

High School Diploma

TRAVEL REQUIRED:

Ability to travel up to 10%.

PHYSICAL DEMANDS: (The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Ability to work long hours at a desk using a PC, video conferencing, and phone usage.
• Ability to occasionally lift and move computer equipment if necessary.
• Moderate overnight travel by land or air.

WORK ENVIRONMENT: (The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Ability to work in an office environment and remote if needed
• Extensive use of desktop computer, mobile technologies video conference, phone, cell phone is essential for this function.

We offer competitive salary and above average benefit packages. CloudWave is a drug-free, EEO employer.

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