Customer Success Manager

Territory - Central US

Everyday Speech is a leader in Social Communication Skills and Social-Emotional Learning. Primarily a teaching solution for public schools, our unified platform provides educators with curriculum materials for students of ALL ages across special education and general education classes. Our curricula teaches students the strategies and life skills they need to regulate their emotions, solve problems, cope with the stresses of modern life, and interact with the world around them. Our platform is used in 2,500 school districts in the US and has impacted millions of students around the world.

Everyday Speech is right for you if:

You care about making a positive impact.

End each day knowing that your work had a direct impact on the well-being of hundreds of thousands of at-risk students across the world. Project success means more than just shipping features - it means improving the lives of students and educators.

You value being a part of a company that takes care of its team.

Not only do we have extremely happy team members, we also have incredible perks. Participate in our health/wellness and retirement benefit offerings, and between having every other Friday off (3-day weekends!) and our flexible PTO plan, that elusive work-life balance is an actual thing here.

You want to work for a true, remote-only company.

We’ve never had an office and never will. Our team is spread across 11 countries and 4 continents. We take remote work seriously and know how to support a distributed team. We give you the flexibility to work in a way that’s best for you, but still have high standards and accountability.

You want to join a startup that is growing rapidly *and* sustainably.

We have launched new products, maintained NPS scores of 50+, maintained eNPS (internal, employee score) of 90+, rapidly grown our team, and exponentially increased our user base, all over the last few years. Yet, as a fully bootstrapped company, our growth is organic and sustainable. Our focus is delivering value to students and educators, not paying back investors.

As a key member of the Revenue Team, the Customer Success Manager will be responsible for developing and nurturing relationships with current customers to maximize renewals, identify opportunities for upsell and expansion, and drive usage and satisfaction of the Everyday Speech product. You will work closely with educators and administrators, guiding them through onboarding, ongoing support, and renewal processes, with a strong focus on expansion where appropriate.

Key Responsibilities:

• Maximize the likelihood of 100% renewals by building strong, trust-based relationships with users and key decision makers within school districts.
• Identify and collaborate with your Sales counterparts to pursue upsell and expansion opportunities to grow account value.
• Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience.
• Produce champions within customer school districts who advocate for Everyday Speech, leading to warm leads and referrals to new districts.
• Conduct engaging demonstrations and training sessions to ensure effective implementation and utilization of the product.
• Serve as the primary contact for your accounts, delivering a value-driven customer journey, monitoring account health and proactively ensuring renewal.
• Collaborate with the sales and marketing teams to generate new business opportunities and enhance customer engagement strategies.
• Maintain detailed knowledge of Everyday Speech’s products and services offered and ensure that they are communicated effectively to consistently meet client needs.
• On rare occasions, but If required, visit client locations to ensure client satisfaction and promote ongoing contract renewal.
• Receive regular guidance and coaching while demonstrating the ability to manage complex tasks and deliverables independently.

Qualifications:

• Proven ability to build and maintain strong client relationships, with a focus on customer success and satisfaction.
• Strong skills in identifying and capitalizing on upsell and expansion opportunities.
• Excellent communication and presentation skills, with the ability to conduct effective training sessions.
• Strong record of collaboration and team-centric behavior.
• Demonstrated autonomy and agency in pursuit of defined goals.
• Experience in data analysis and usage trend interpretation to drive user engagement and product adoption. Bonus points for Hubspot experience.
• Passion for the K12 educational industry and empathy for the challenges educators face at all levels.

Compensation: $99,100 USD annual salary

For this role, a US-based hire is required with preference given to candidates able to work in the Central time zone.

Benefits

• Cigna health insurance - 100% premium coverage for team members and 50% coverage for dependents
• Dental and Vision coverage - 100% premium coverage for team members and 50% coverage for dependents
• 3% employer-match on 401k
• $50k life insurance / AD&D
• Flexible PTO Plan
• Separate sick leave policy
• Home office reimbursements
• Meaningful DEIB (diversity, equity, inclusivity, and belonging) initiatives with optional employee panel participation
• Every other Friday off after 90 days!

Ideal Start Date: As soon as August 15, 2024

See this presentation to learn more about our work values and what it’s like to be part of our team!

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