CUSTOMER SERVICE REPRESENTATIVE POSITION DESCRIPTION
Summary: Under the general guidance from the Customer Service Supervisor. The Customer Service Representative will be the liaison between Nextech and its current and potential customers. In this role, the candidate will provide excellent customer service in every interaction while assisting customers/potential customers with any issues, complaints or inquiries.
Essential Duties and Responsibilities:
Answer incoming phone calls and emails.
Data entry of new service calls, updating notes in the company system, entering quotes, etc.
Provide regular two-way communication between customer and operations, to provide strong team representation and set proper customer expectations.
Checking technicians in/out from service calls
Open Service Calls: general inquires, scheduling assistance, ETA updates, vendor meets, parts, assistance with technician notes, quotes, after-hour support, online platforms updates, and IVR assistance.
Required Knowledge, Skills, and Abilities:
Demonstrate stable and successful work history in customer service role.
Friendly demeanor and strong people skills
Strong communication skills – verbal and written.
Proficient in Microsoft Office
40+ WPM typing skills.
Ability to multi-task
Skilled in developing relationships with clients.
Well-organized, self-motivated, and proactive
Deliver high level customer satisfaction on a consistent basis.
Able to be a problem solver and able-bodies thinker
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