Description

Sentara Health has a remote, full time opportunity for dynamic Communications Assistant in VA! Position is remote, but candidates need to live within a one-hour drive of either Sentara RMH Medical Center in Harrisonburg, VA or Sentara Norfolk General Hospital in Norfolk, VA.  

This position will support our doctors’ offices while they are closed. This position requires availability on evenings, nights, weekends, and holidays. The hours for this position are either 3pm – 11:30pm or 11pm – 7:30am with a rotating weekend shift.

The Sentara Communication Assistants play a critical role within the organization facilitating all emergent and non-emergent communication both externally and internally. Our Centralized Hospital Communications Center is responsible for all Sentara Hospitals and free-standing emergency departments. (Currently 12 hospitals and 4 FSEDs). External call facilitation will generally include, but is not limited to, looking up patient information for friends and family members of patients and transferring customers to appropriate departments throughout the organization. Internal call facilitation will generally include utilizing complex on-call schedules with escalations and facilitating nurse to physician and physician to physician communication to include emergent consultations. Will assist with training new employees at your level and additional duties as assigned.
 

Requirements:

• One year of experience with computers is required.
• High School Diploma or Equivalent is required.
• Previous healthcare and multi-line phone experience preferred.
• Understanding of medical terminology preferred.

Keywords: Remote, work from home, call center, Monster, Talroo - Allied Health

Entry level position, Sentara Communication Assistants play a critical role within the organization facilitating all emergent and non-emergent communication both externally and internally. Our Centralized Hospital Communications Center is responsible for all Sentara Hospitals and free-standing emergency departments. (Currently 12 hospitals and 4 FSEDs). External call facilitation will generally include, but is not limited to, looking up patient information for friends and family members of patients and transferring customers to appropriate departments throughout the organization. Internal call facilitation will generally include utilizing complex on-call schedules with escalations and facilitating nurse to physician and physician to physician communication to include emergent consultations. Will assist with training new employees at your level and additional duties as assigned.Previous healthcare and multi-line phone experience preferred. Understanding of medical terminology preferred.

Position is remote, but candidates need to live within a one-hour drive of either Sentara RMH Medical Center in Harrisonburg, VA or Sentara Norfolk General Hospital in Norfolk, VA. Sentara Communication Assistants play a critical role within the organization facilitating all emergent and non-emergent communication both externally and internally. Our Centralized Hospital Communications Center is responsible for all Sentara Hospitals and free-standing emergency departments. (Currently 12 hospitals and 4 FSEDs). External call facilitation will generally include, but is not limited to, looking up patient information for friends and family members of patients and transferring customers to appropriate departments throughout the organization. Internal call facilitation will generally include utilizing complex on-call schedules with escalations and facilitating nurse to physician and physician to physician communication to include emergent consultations. Will assist with training new employees at your level and additional duties as assigned.

• High School Grad or Equivalent

• Healthcare 1 year
• Customer Service 1 year
• Call Center 1 year
• Computer/Keyboard Skills 1 year

• Microsoft Office
• Communication
• Active Listening
• Technology/Computer
• Speaking
• Service Orientation