Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 8,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology. More information at www.boschservicesolutions.com.

Job Description

We are seeking a knowledgeable, self-motivated Automotive Remote Diagnostic Coordinator to provide expert-level technical support and mentorship to our team of tech support operators. The ideal candidate possesses a comprehensive understanding of automotive repair, remote diagnostic technology, and ADAS calibration. This role requires frequent travel to locations in Texas, Michigan, and Florida.

Qualifications

Coordinate Tech Support activities around Remote Diagnostics Operation • Design Process and procedures for our ReDI Operation • Provide expert-level technical support to our customers, addressing complex automotive issues as a level 2 tech • Provide Market and OPS needs to our engineering team, also being a super user for our engineering team • Utilize in-depth knowledge of remote diagnostic technology to assist with technical issues, contributing to our overall user experience. • Serve as a role model for our team of tech support operators, fostering a culture of continuous learning and improvement. • Develop and maintain a deep understanding of our customers' and technicians' needs, using this knowledge to improve our service offerings and customer experience. • Participate in the design and implementation of operational processes, ensuring adherence to established procedures and contributing to process improvement. • Deliver regular reports on customer feedback, identifying areas for improvement and proposing solutions. • Stay updated with the latest developments in ReDi automotive technology and the repair shop industry. Requirements & Skills • Proven experience as a master tech support agent in the automotive industry. • Extensive knowledge of automotive repair and remote diagnostic technology. • Understanding of ADAS calibration preferred. • Exceptional communication and leadership skills. • Ability to travel frequently to multiple locations. • Proven track record in process design and improvement. • Strong customer service orientation with a focus on improving user experience. • Familiarity with the automotive repair shop world. Note: the successful candidate will be required to travel frequently as part of this role.

Additional Information

All your information will be kept confidential according to EEO guidelines.

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

All your information will be kept confidential according to EEO guidelines.

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