The Audio-Visual Support Specialist is a member of the Information Technology Department, reporting to the Executive IT Support & Telecom Manager.

It will be onsite 5 days a week, and the schedule is 4pm – 11pm.

Responsibilities:

- Collaborate with colleagues to support meetings and multi-media activities.

- Set up conference room technology for scheduled and ad hoc audio and video meetings.

- Assist meeting participants in using internal collaboration tools such as Zoom, MS Teams, Cisco Webex, Barco Clickshare, and similar.

- Perform system quality checks to promptly correct audio visual (AV) issues prior to meetings and events.

- Troubleshoot, repair, or escalate issues related to integrated AV systems.

- Support events by setting up, supporting, and/or removing AV equipment.

- Monitor the call queue from the internal ticketing system (ServiceNow) and record, track, and close service incidents promptly.

- Take ownership of technical problems and be proactive in resolving issues.

- Assist with IT equipment moves to support internal office relocations.

- Work closely with team colleagues to keep them informed of technical issues, follow-ups, escalations, and resolutions.

Qualifications:

- 1+ year in a similar role.

- High School diploma required; a Bachelor's degree in a related field preferred.

- Knowledge of VOIP systems, Cisco Call Manager.

- Ability to diagnose and resolve end-user issues.

- Team player who is ambitious and motivated.

- Excellent interpersonal skills and patience working with others.

- Ability to multitask and work in a fast-paced environment.

- Exceptional skills in communication, customer service, problem-solving/troubleshooting, follow-up, and organization.

- Strives to exceed the expectations and needs of internal and external clients.

- Makes personal contact, follows up, and closes loops in a timely manner.

- Ability to work in a team and solo environment.

- Excellent verbal and written skills.

- Capable of grasping new concepts without prior experience.

- Ability to lift 50 lbs or move equipment, if needed.

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