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Who We Are

At Ridgemont Hospitality, we do what we love, and we love what we do. Come join our growing team!

Ridgemont Hospitality is a San Francisco Bay Area-based hospitality development and management company with a rich history, over three decades of experience, and a commitment to service. We have a passion for excellence in developing and operating award-winning hotels that exceed the needs of our guests as well as providing an excellent place for team members to grow and advance their careers.

Our team members contribute to our inspiring culture, receive stellar recognition, have valuable experiences, and a supportive work environment. They have the space to take initiative, receive positive communication, get mentorship, and have fun. We believe in creating a winning culture that drives results and engagement from our staff.

Benefits

• Team Member Hotel Discounts
• Paid Time Off
• Birthday pay
• Medical / Dental Benefits
• Retirement Savings Plan
• Company Events
• And much more!

Who You Are

Ridgemont Hospitality is seeking a highly skilled leader to join our team as Assistant General Manager. As the AGM, you will be responsible for overseeing the day-to-day operations of the front desk, housekeeping and facilities departments while lending support to the General Manager and all staff, ensuring that our guests receive exceptional service during their stay.

This is a California-Exempt position that will require open availability and flexibility in scheduling. The primary shifts will be mid/swing, including weekend coverage.

Key Responsibilities:

• Supervise the hotel's operations & guest services staff and ensure that all guests receive prompt, efficient and friendly service
• Monitor and maintain the GSS, occupancy and room revenue goals of the hotel
• Ensure that all company SOP's and and brand standards are followed,
• Oversee delivery of the Guest Experience; including all guest check-in and check-out, reservations, billing, groups/meetings and night audit procedures
• Respond to guest compliments, questions and concerns and resolve any issues that may arise
• Coordinate with hotel departments, including housekeeping, maintenance and sales, to ensure that guest needs are met
• Monitor and maintain the appearance and cleanliness of the front office and public areas
• Maintain accurate records and reports on daily/weekly operations
• Participate in the development and implementation of hotel policies, procedures and training standards
• Act as the Manager on Duty in the absence of the General Manager
• Ensure compliance with all local and state regulations

Qualifications

• Prior experience as a Front Office, Operations or AGM - or similar role - in the hotel industry is preferred, though not required
• Prior experience supervising staff and operations in other industries
• Strong leadership and supervisory skills
• Excellent communication and customer service skills
• Strong organizational and time management skills
• Ability to work well under pressure and handle multiple tasks simultaneously
• Strong knowledge of hotel operations and front office procedures
• Proficient in computer skills and familiar with hotel management software

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

If you are passionate about providing exceptional service and have the skills and experience we are looking for, we encourage you to apply for this exciting opportunity with Ridgemont Hospitality.

Equal Opportunity Employer M/F/D/V

Job Type: Full-time

Pay: $70,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Retirement plan

Schedule:

• Day shift
• Evening shift
• Every weekend
• Holidays
• Nights as needed
• Night shift

Experience:

• Management: 2 years (Preferred)
• Hotel experience: 2 years (Preferred)

Work Location: In person

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