MUST :

Experience Service Designer working with AI Ecosystems

Eligible for high level public trust

5+ years of experience leading service design and product strategy in AI including Large Language Models (LLMs)

Proven track record of tying design interventions to hard business metrics (revenue, retention, efficiency)

Deep, practical understanding of generative AI capabilities, agentic design principles, conversational UI, multi-modal interfaces, and backend operational cost structures

Strong Data driven acumen with the ability to balance qualitative user insights with quantitative business analytics to prioritize high-impact design changes

Exceptional facilitation skills with a track record of driving cross-functional alignment across engineering, product, and operations

Excellent communication skills both written and verbal

Strong Customer facing both customer service and presentation ability

Strong problem solving skills

Strong Documentation skills

Related certifications are a plus

Bachelors Degree is preferred

DUTIES:

Be a part of building an environment for Government to integrate AI operations in a safe and productive manner, providing quantifiable evidence that improved production, efficiency and action time while lowering cost and minimize risk and blowback and accelerating business operations

The ideal candidate will be responsible for designing a highly efficient service blueprints identify and strategically deploy autonomous AI agents to automate high-volume, low-complexity tasks, significantly lowering operational overhead (help show and identify ROI for client)

Build reusable frameworks and tooling that allow product managers and operations teams to evaluate the service implications of AI prior to code deployment

Help quantify cost savings and proven decrease in customer support operational costs through optimized hybrid routing

Reduction in total resolution time for complex issues through seamless AI-to-human handoffs

Take into account designing safety measures to avoid significant last and churn and ensure a fallback and de-escalation plan

Utilize advanced GenAI synthesis and simulation tools to shrink traditional research-to-prototype design cycles by 40%, lowering R&D costs and enabling faster market deployment of AI features

Proactively design for probabilistic technology; build robust routing mechanisms and safety nets for when an AI model hallucinates or gets stuck

About Company

Quadrant is a full-life cycle staff augmentation agency providing a proven "rapid fire" approach in responding to the needs of our clients. Quadrant offers a comprehensive suite of staffing solutions for organizations in the Healthcare, Medical, Dental, Information Technology, HR and Government contract sectors.

Our clients have come to include some of the largest and most recognized brand named companies in the Washington, DC and Baltimore, MD metropolitan regions. Quadrant is a DOD TOP Secret cleared facility and holds a Maryland Minority Business Enterprise (MBE) and Virginia SWaM certification. Quadrant's clients are rapidly hiring a mix of healthcare, medical, dental, information technology, recruiting and HR professionals.

Quadrant is recognized as the largest Healthcare Staffing agency in the Washington DC area. We support every major healthcare system and thousands of area healthcare practices. Our healthcare division focuses on all clinical and nonclinical staff with the exception of physicians. Our database boasts hundreds of thousands of local screened healthcare professionals; the largest in the area. Our resources enable us to respond to our clients requests quickly, generally within 24 hours of request on mainstream orders.

Our Information Technology clients support a broad mix of commercial and federal government agencies. Our clients include government contractors who support projects with federal agencies such as U.S. Department of Veterans Affairs, National Institutes of Health(NIH), U.S. Customs and Border Patrol, FDA, FBI, USPTO, DHS, DHHS, DOD, DOJ, DOE, DISA, and USPS. In addition to our federal portfolio, Quadrant also supports a range of commercial clients focusing in software, telecom, mobile, web and healthcare development.

Whether you are a job seeker or a company with open positions to fill we will bridge the talent gap. Contact any of our seasoned professional recruiters or account managers and we will walk you through our proven staffing methodology. We offer a consultative approach to both potential employee and employer. We seek the right match, at the right time, every time.

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