If you have strong knowledge of digital advertising for small businesses, are effective at

analyzing their performance metrics, and you excel at sharing your analysis and

recommendations with clients, then come join our dynamic Account Management team!

 

About Over The Top:

Over The Top is a growing Digital Marketing agency with an emphasis on serving domestic

franchise businesses in the health, wellness and beauty industries. Based in Lake Forest,

California, our Account Management team works virtually with more than 1,200 U.S. clients to

provide a full suite of digital marketing services and software, performance metrics and strategic

recommendations to maximize their business growth. We have a passionate team dedicated to

creating solutions to improve our clients’ bottom line.

 

About the Account Manager:

The Account Management Account Manager is a role that requires a genuine service-oriented

professional who is an excellent communicator and can adapt his/her demeanor to serve a wide

variety of client personalities and digital competencies. This person naturally excels at

relationship-building and earning people’s trust. Candidates will be highly detail-oriented, able to

learn quickly, and effectively collaborate with peers to solve problems and unearth new ideas.

 

Responsibilities include, but are not limited to:

● Build and maintain strong, positive, long-lasting relationships with individual business

owners, their team and their regional Co-Op groups.

● Patiently, politely and professionally guide clients via video, phone call and email

through all aspects of their digital marketing services with OTT, including onboarding,

training on OTT’s proprietary software and performance recommendations.

● In collaboration with OTT’s Digital Performance team, regularly review clients’ digital

advertising performance and help develop strategic budget and/or tactic

recommendations that meet the goals of the individual and/or region.

● Identifying new opportunities to grow a client’s business and/or OTT’s business.

● Create and deliver live presentations via Zoom/Google Meet to clearly and confidently

deliver digital advertising results and share strategic recommendations on a monthly or

as-needed basis.

● Meet weekly with your fellow Account Managers and brand Marketing teams to ensure

the successful onboarding and grand opening of new locations, and provide regional

updates.

● Partner with Account Executives to ensure client details, settings, and services are

accurate

● Help troubleshoot and resolve platform inconsistencies with support from our

Development Team and Tech Support Specialist.

● Record and attend to client requests in a timely fashion, and enlist assistance from other

OTT departments as needed.

● Using all of OTT’s business management and communication platforms to keep

stakeholders informed, tasks assigned and projects well managed in accordance with

deadlines

● Basic understanding of local SEO best practices to increase ranking in SERPs.

Requirements:

● At least 5 years experience in digital advertising and marketing working directly with

clients

● Ability to understand digital advertising KPIs and derive performance insights from them

● Basic understanding of SEO

● Stellar time-management and task prioritization

● Excellent presentation and writing skills

● Proficiency in Google Docs, Sheets and Slides or Word, Powerpoint and Excel

● Desire to research in-depth and learn your accounts

● Ability to pivot comfortably with objectives, procedures and deadlines

● Resourceful

● Strong interpersonal skills

● Thrive in a team-oriented and fast-paced environment

● Deliver persuasive recommendations via video conferences (Zoom and Google Meet),

phone calls or emails

● Overcome objections

● Google Adwords Certification within first 3 months of OTT employment

What we offer:

● Health Insurance

● 401K plan

● 20 days PTO + 9 holidays

● A laid back and fun culture

● Opportunity for growth within the company

 

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