Title: Account Coordinator

Department: Account Management

Reports To: Account Director, Recess

Location: Remote, work from anywhere

This position will be the main point of contact for our Event Organizers in helping to coordinate and execute our brand partnership programs. You will have the opportunity to work directly with more than 10,000+ major event and venue properties including key partners such as WeWork, Spartan Race, Equinox, F45, Hot Wheels Tour, and more. You will ensure the highest level of customer service to each of our partners so that they have the best possible experience that keeps them coming back. To do this, you’ll become an expert in our business, our product, event sponsorship technology, and understanding our customer's pain points and create solutions to solve them.

A Day in The Life:

> Maintaining communications with customers and organizers in current campaigns to ensure that their needs are met

> Coordinating event and shipping logistics for our customer’s sponsorships with Event Organizers

> Creating and maintaining documents and project management software to track statuses, approvals, and timelines

> Ensure recaps from our Event Organizers are completed on time and contain the necessary requirements

> Handle payment processing for completed events with Event Organizers

> Answering Event Organizer questions to provide a high level of customer service

> Support Account Managers in developing and implementing account strategies to achieve client objectives and maximize client satisfaction

Responsibilities

• Support and partner with a Senior Account Coordinator on multiple accounts
• Track and coordinate all aspects of program execution including shipping, printing, and communicating with Event Organizer's on how programs should be executed
• Become an expert at using our product and make recommendations for improvements
• Host campaign debriefs to understand the effectiveness and make recommendations for future events to drive sales
• Learn strategies and ways to expand and grow our Event Organizer accounts
• Communicate client strategies and goals to internal teams to help acquire more supply where it is needed
• Document daily activity in the CRM
• Become an expert on converting early customers to power users of our platform
• Ensure all event logistics are accurately and effectively communicated to the customer teams
• Provide input on ways we can streamline processes and execution
• Quality check product to ensure all aspects of product function properly and are as intuitive as possible
• Correspond with event organizers to ensure prompt responses
• Proactively troubleshoot bugs and eliminate waste from our systems
• Navigate an ambiguous, low oversight role and thrive in uncertainty by applying a bias towards proactive problem solving

Minimum Requirements

• At least 1-2 years of previous experience in a similar position in customer success and/or account management
• Strong attention to detail, organized and driven
• Ability to meet strict deadlines
• Ability to work in a fast-paced environment
• Exceptional professional communication skills, oral and written, both to the internal teams and clients
• Passionate about improving our user experience and relations
• Must be a self-motivated individual with an entrepreneurial mindset
• Team player that has a can-do-anything mentality
• Strong understanding and experience in Microsoft Excel and Google Sheets with creating formulas and processes (Vlookup, Sumif, Countif, etc)
• Strong understanding and experience using the G Suite
• Previous experience working in the events industry or coordinating partnerships (*bonus if you have experience coordinating event sponsorships)
• Previous experience with Asana or other Project Management tools is a plus

Company Perks & Benefits

• Ability to work where you want with a fully remote team
• Competitive salary with employee stock options and 401k plan with company matching 4%
• Medical, dental, and vision benefits plan with the company covering 80% of employee coverages
• Opportunity to join a startup and directly impact its growth
• Unlimited paid time off
• Ability to get promoted and grow within the organization
• Ability to work directly with the company founders and management
• Company annual education stipend that promotes employee career development
• Company annual health, wellness, and events stipend that promotes employee wellbeing
• Quarterly company retreats that the company covers costs for in different locations to meet, strategize, and do fun activities
• Company computer and home office equipment provided

About Recess

Recess is a venture-backed experiential growth marketing platform helping advertisers engage and acquire new customers via event and venue partnerships at scale. Recess offers turnkey sampling programs as well as the ability to activate on-site for brands with field teams or agencies that want to engage directly with 200M+ consumers. With smart targeting, centralized contracting, payment, and logistics, Recess customers including Google, DoorDash, Pepsi, General Mills, Mondelez, and more, are saving countless hours and driving measurable ROI.

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