We are looking for a WordPress Support Specialist to add to our Digital Products Team. The ideal candidate should have experience maintaining WordPress websites as well as experience troubleshooting a wide array of website problems. The right candidate will have the ability to communicate creatively and effectively with users of various knowledge levels. Above all else, a strong customer-first mentality is key.

Candidates unable to work in-office daily will not be considered. (Local to the Metro GR area only) Applicants outside of a reasonably commutable distance of Grand Rapids, MI will be rejected.

Responsibilities

-Provide exceptional customer service and maintain a customer-first perspective at all times.

-Assist our client base with the maintenance of their current WordPress website.

-Responding to case tickets (CRM) from clients for support or enhancements via email and live calls.

-Research and implement fixes for website plugins and libraries.

-Effectively manage details and work collaboratively with the team.

-Thoroughly document all interactions, changes, and updates performed.

-Have a personal sense of ownership for all aspects of their work.

Skills

-Strong customer service skills.

-Experience working in a call-center environment.

-Ability to solve problems creatively and effectively.

- Ability to accept feedback and develop positive relationships with clients and colleagues.

-Proven work experience as a web developer or in web content management (CMS) role is preferred.

-Strong WordPress experience.

-Able to answer phones and communicate clearly using internal and external communication systems.

-Exceptional time management skills, self motivated, and reliable.

-Desire to learn new skills.

-Bilingual (preferred)

Job Type: Full-time

Schedule:

1. 8 hour shift (9-5)
2. Monday to Friday
3. Some on-call weekend shifts may be needed. As this is a support position, some work time may extend past 5 PM.
4. Work Location: In-person full time role in Byron Center, MI 49315. Though this is an in-person role, there is currently a hybrid work-from-home model in place: Monday, Tuesday and Wednesday in the office and Thursday and Friday from home after the training period concludes. (Typically 3 months, but will be largely dependent on the candidates progress)

Job Type: Full-time

Benefits:

1. 401(k) matching
2. Dental insurance
3. Health insurance
4. Paid time off
5. Vision insurance

Experience:

1. WordPress: 1 year (Required)

Ability to Commute:

1. Byron Center, MI 49315 (Required)

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

1. 401(k) matching
2. Dental insurance
3. Health insurance
4. Paid time off
5. Vision insurance

Experience:

1. WordPress: 1 year (Required)

Ability to Commute:

1. Byron Center, MI 49315 (Required)

Work Location: In person

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