Our client is leading the nation in reimagining the modern government experience. By using the latest digital methodologies and skillsets, we're helping residents, businesses, and employees address their most critical needs so they can become more successful in life.
When you join our Digital Government team, your daily mission will be to raise people up by simplifying government engagements. And you'll do this through cutting-edge digital optimization strategies, data-driven solutioning, and trust-building partnerships with customers and stakeholders.
Does this jibe with your own mission? If so, the State of Connecticut may be the place for you.
This is You
Digital Guru. You create high-impact online experiences that change people’s lives.
Solution-Focused. You easily see problems in current processes and proactively find ways to solve them.
Data Aware. You know how to use data and user feedback to directly improve content.
Customer-centric. You understand UX and how to design digital journeys for real people.
Info Junkie. You stay on top of industry news and the latest best practices for your skillsets.
Highly Organized. You understand project planning, agile methodology, and you deliver on deadlines..
Service-Oriented. You are passionate about public service and improving experiences for citizens.
About the Role
The Digital Website Content Writer will work closely with our cross-functional project team focused on building and improving the State of Connecticut’s websites and digital assets. Your work will involve assessing customer needs and creating high impact content for web pages, digital applications, chatbots, user guides, and other customer-facing assets. An ideal candidate should know content inside and out – how to structure it, how to write it, how to apply it in user-focused page design, and how to track its effectiveness. You must be an expert copywriter who knows how to communicate user benefits over features. And you must also show a high level of mastery of content taxonomy, SEO, service design, and optimizing customer journeys.
You will need to have a deep understanding of our audience and be able to clearly communicate how your content will address their needs. In addition, the candidate should show a command of modern content standards, and be able to clearly communicate content issues and solutions to various levels of stakeholders.
Experiences Required for This Role
Website Content Writing – At least 3 years of measurable experience in the following:
SEO and analytics – At least 3 years of experience with the following:
Content Lifecycle Governance – At least 3 years of experience and use cases with the following:
Knowledge, Skills, and Ability
Website Writing and Content Management
High Functioning in Complex Situations
Team Player
Preferred Skills & Qualifications
Other Desirable Skills
Administrative Considerations
The Website Content Writer will work as part of an enterprise digital service team. They will work iteratively on multiple website projects using agile sprints. Work will be assigned based on items in the product backlog associated with Website Improvements. These tasks may be adjusted, reduced, or expanded as the project progresses through various phases. The contract employee shall be expected to maintain and provide written documentation on any work performed in conjunction with this engagement.
The engagement will be for a term of up to 12 months. All work will be performed in eight (8) hour shifts, Monday to Friday, excluding State holidays. If workflow dictates an on-site presence is not needed, consultant may work remotely. All extended remote work will need approval by Chief Digital Officer or the designated manager. Payment will be on a time and material basis and paid only for hours worked.
Use of State Resources: The contractor will be provided with a virtual desktop environment that will allow for the contractor to use their own computer to access and engage with State systems.
Security/Privacy Considerations: Information accessible by the contractor may be sensitive, confidential, or subject to the Privacy Act and/or HIPAA considerations. Contractor personnel must be familiar with and comply with the provisions of appropriate regulations and/or instructions. Signing of a confidentiality agreement will be required. Daily sign-in to the facility may be required. The contractor employee must always display an access badge while present in state facilities. A background check will be required.
Job Type: Contract
Pay: $20.23 - $24.36 per hour
Expected hours: 25 per week
Benefits:
Schedule:
Education:
Experience:
Location:
Work Location: Remote